Overview

Join to apply for the Field Officer - Electronic Monitoring role at Serco.

Location: North West London.

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.

Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job — it’s the chance to be a part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every single day. We offer a rewarding career and a range of benefits.

• Base Salary of £26,031 per annum
• London Allowance of £3,500 per annum
• Company Car (includes personal use)
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays
• Continuous training & development opportunities
• A range of health and wellbeing benefits (Employee Assistance Programme, MIND, Simply Health, Dental Plans, and more)
• Discounts and exclusive deals on various services and retailers
• A supportive team and culture with a commitment to diversity and inclusion

We operate year-round with a rolling rota and a typical average 37.5 hours per week, covering day shifts, weekends, and bank holidays. Evening shifts range from 5pm to 1am. Flexibility is required and you may start earlier or finish later; rota information is provided in advance.

Key Responsibilities

On a day-to-day basis, you’ll visit individuals in their homes to install tagging equipment. You’ll

• work alone or with a Monitoring Support Officer
• build confidence with individuals in relation to the justice system and public safety
• help reduce pressure on the prison system and support ex-prisoners to re-integrate into the community
• experience variation and opportunities every day

You’ll receive 3 weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you’re comfortable in your new role. Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010.

What you need to do the job

Our current Electronic Monitoring Field Officers come from diverse backgrounds; prior experience isn’t the focus—commitment to making a difference to the lives of others is. You’ll learn during a 2-week initial training course and through shadowing and mentorship from other colleagues. You must have:

• a current valid UK driver’s license
• reasonable fitness
• good written and verbal communication skills

Additional Information

All offers of employment are subject to Baseline Personnel Security Vetting (including right to work/identity checks, a basic criminal record check, and verification of the last 3 years of employment or academic activity).

About Serco

At Serco, every role matters in delivering essential public services across defence, transport, justice, immigration, healthcare and citizen services. We are an inclusive employer with networks and support for diversity and belonging.

We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many areas. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Apply by clicking the apply button and submitting your application. We encourage a diverse candidate pool and will make reasonable adjustments at interview through to employment.