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Field Resolutions Agent - Home Based - Nationwide Travel

• £35,000 rising to £37,500 per year
• Company car
• Fuel card
• Hotel & Food allowance
• 40 hour week across 4.5 days
• Excellent career prospects
• Growing organisation

We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt.

The role will include working nationally and staying away for up to three nights a week.

Key Responsibilities

• Visit commercial sites to deliver formal literature relating to overdue energy accounts.
• Ensure proper and professional handover of documentation, confirming receipt where appropriate.
• Record visit details, photos, time, location, and delivery outcomes.
• Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
• Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
• Collaborate with the internal department to coordinate visits.
• Maintain a high level of confidentiality and integrity while handling sensitive client information.

Skills

• Strong interpersonal and communication skills.
• Professionalism when dealing with clients face-to-face.
• Ability to remain calm in potentially tense or emotionally charged situations.
• Basic understanding of debt recovery processes and legal correspondence (preferred).
• Good attention to detail and record-keeping skills.
• Self-motivated and able to manage time and travel efficiently.
• Comfortable using mobile or devices for route planning and reporting.

Work Experience

• Previous experience in a field-based role is desirable but not essential.
• Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
• Full UK driving licence required.
• Clean DBS check.

Equal Employment Opportunity

Utility Collections is an equal opportunities employer and welcomes applications from all qualified candidates.