Field Resolutions Agent – Utility Collections

Home Based – Nationwide travel

Salary: £35,000 rising to £37,500 per year

Benefits:

• Company car
• Fuel card
• Hotel & food allowance
• 40‑hour week across 4.5 days
• Excellent career prospects
• Growing organisation

Key Responsibilities

• Visit commercial sites to deliver formal literature relating to overdue energy accounts.
• Ensure proper and professional handover of documentation, confirming receipt where appropriate.
• Record visit details, photos, time, location, and delivery outcomes.
• Communicate respectfully with on‑site personnel and represent the company in a professional manner.
• Identify and report any relevant on‑site information (e.g., vacant premises, signage, company trading names, landlord or neighbouring businesses).
• Collaborate with the internal department to coordinate visits.
• Maintain a high level of confidentiality and integrity while handling sensitive client information.

Skills

• Strong interpersonal and communication skills.
• Professionalism when dealing with clients face‑to‑face.
• Ability to remain calm in potentially tense or emotionally charged situations.
• Basic understanding of debt recovery processes and legal correspondence (preferred).
• Good attention to detail and record‑keeping skills.
• Self‑motivated and able to manage time and travel efficiently.
• Comfortable using mobile devices for route planning and reporting.

Work Experience

Previous experience in a field‑based role is desirable but not essential.

Understanding in the Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.

Full UK driving licence required.

Clean DBS check.

Similar roles you may have performed:

• Field Outreach Agent
• Field Services Coordinator
• Field Support Specialist
• Client Engagement Field Officer
• On‑Site Client Liaison
• Regional Field Agent
• Field Operations Associate
• Mobile Client Representative
• Field Interaction Officer
• Customer Relations Field Advisor
• Work from Home Advisor
• Fully Remote Support Worker

Referrals increase your chances of interviewing with Utility Collections by 2x.