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Join to apply for the Field Service Engineer role at Automata

£40,000 - £50,000

Hybrid

Level: 3

Salary band: £40,000 - £50,000

Bonus: 5% performance-based, discretionaryHybrid

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
  
  

• Be the senior engineer responsible for complex field issues and coordination with customer success teams for deployment of LINQ solutions, oversee European facility builds
• Troubleshoot, repair and maintain all aspects of the LINQ product on-site and within the European build facility, completing deployment through to long-term preventive maintenance of customer systems
• Help build and mentor a team responsible for the front-line success of the LINQ platform in all facets of hardware operations, ensuring high platform reliability, workflow success rates and excellent support experiences
• Work closely with UK colleagues to ensure a high-bar for customer satisfaction and consistency where possible globally
• Participate in the project lifecycle for customers, including developing customer documentation, FAT/SAT success and training as-needed on the LINQ product.
  
  

• 3 - 5+ years of experience in a field services role within the life sciences industry
• Prior experience servicing, training or deploying solutions for techniques such as chromatography, liquid handling, flow cytometry or mass spectrometry
• Proficient technical expertise, capable of performing root cause analysis on hardware or software challenges and resolving them with a customer-facing presence
• Demonstrated success helping to grow new organisations/teams, building processes and 'filling the gap' when required
• Strong self-starter with the ability to learn and develop proficiency with limited oversight or guidance
• Willingness to travel as-needed for customer projects and support, up to 80% with the potential for international travel
  
  

• Highly preferred: Located in London or willing to travel 80% of your time to London and willingness to work on-site during key builds
• Bachelors or advanced degree in relevant field (e.g. Biomedical, Bioengineering, Electromechanical or related Engineering)
• Experience as a lab automation engineer or servicing lab automation departments
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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