Overview

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

OFFICE: London (50% hybrid requirement)

Responsibilities

This role is responsible for providing comprehensive Business as Usual BAU support and small development work for the Oracle Fusion ERP system, ensuring optimal service delivery to users with particular focus on core finance modules including AR, AP, CM, GL, and OM, along with technical expertise in Oracle Integration Cloud OIC for managing integrations.

• Provide 2nd and 3rd line application support for Oracle Fusion ERP system, prioritizing and managing support requests through the IT ticketing system.


• Investigate and resolve application errors, data discrepancies, and user queries, escalating to Oracle support when required.


• Deliver timely incident management and problem resolution following ITIL service management processes.


• Perform root cause analysis of issues and recommend comprehensive problem resolution options.


• Monitor system performance, identify trends, and take corrective action to optimize system performance and prevent issues.


• Ensure service delivery within agreed Service Level Agreements with the business community.


• Provide expert level support for core finance modules including:
  
  
  
  • Accounts Receivable AR: Customer invoicing, receipts, collections, and credit management.
  
  
  • Accounts Payable AP: Supplier invoices, payment processing, vendor management, and expense reimbursements.
  
  
  • Cash Management CM: Cash flow tracking, bank accounts, cash positions, and bank reconciliations.
  
  
  • General Ledger GL: Financial accounts, chart of accounts, journal entries, and financial reporting.
  
  
  • Order Management OM: Order capture, pricing, configuration, and fulfilment processes.
  
  
  
  


• Configure and maintain Oracle Fusion applications according to business requirements.


• Support month-end and year-end closing activities, ensuring accurate financial processes.

Development and Enhancement Work

• Perform small development projects and system enhancements following change management principles.


• Configure setup changes in Fusion as required for business process improvements.


• Participate in quarterly Oracle Fusion updates, conducting impact analysis and supporting regression testing.


• Develop and maintain custom reports using OTBI and BI reports.


• Create and maintain technical documentation, user procedures, and system configuration guides.

Integration Management

• Manage and support Oracle Integration Cloud OIC integrations deployed across Finance modules.


• Work with REST and SOAP APIs across all Fusion modules for system integration.


• Support data mapping and data loads as required for system integrations.


• Monitor and troubleshoot integration flows, ensuring seamless data exchange between systems.

User Support and Training

Education, Skills & Experience

• Bachelor\'s degree in Computer Science, Information Technology, Finance, Accounting, Business Administration, or related field.


• Professional certifications in Oracle Fusion Applications or relevant modules (highly desirable).


• Experience in Oracle ERP support or similar enterprise application support role.


• Hands-on experience with Oracle Fusion ERP applications, specifically in Finance modules (AR, AP, GL, CM).


• Proven experience in application support and troubleshooting with focus on Oracle Fusion Cloud applications.


• Experience with Order Management systems and order-to-cash processes.


• Working knowledge of Oracle Cloud Integrator (OIC) and integration management.

Functional and Technical skills

• Expert knowledge of Oracle Fusion Financials modules: AR, AP, GL, CM, and OM.


• Proficiency in Oracle Cloud Integrator OIC, including REST/SOAP APIs, data mapping, and integration patterns.


• Strong SQL skills for data extraction queries and database analysis.


• Experience with Oracle reporting tools including OTBI, BI Publisher, and dashboard creation.


• Knowledge of application tools such as FBDI, ADFDI, HDL & HSDL.


• Understanding of ITIL processes including incident management, problem management, and change management.


• Strong understanding of Record to Report and Order to Cash processes including allocations, general ledger accounting, financial statements, and reconciliations.


• Knowledge of financial business processes and their system implementations.


• Experience with system integrations and middleware technologies.


• Familiarity with Oracle Fusion quarterly updates and impact assessment processes.


• Knowledge of financial controls and compliance requirements


• Analytical and problem-solving skills with proven experience in troubleshooting complex system issues and performing root cause analysis.


• Strong attention to detail ensuring accuracy in system configurations and data analysis.


• Ability to work independently while collaborating effectively in a team-oriented environment.


• Project management capabilities for managing small-scale implementations and enhancements.

Communication and Interpersonal Skills

• Excellent communication skills to effectively interact with end-users, stakeholders, and technical teams.


• Ability to translate technical information to non-technical stakeholders clearly and concisely.


• Strong customer service orientation with focus on user satisfaction and service excellence.


• Mentoring capabilities to support and guide junior team members.

Business Acumen

• Strong interest in enterprise technology and willingness to continuously learn and adapt.


• Understanding of business transformation concepts and their application in finance systems.


• Ability to think critically and provide innovative solutions to business challenges.

Special Requirements

Ability and willingness to occasionally work outside normal working hours/days when requested.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.