Overview

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Job title: Service Supervisor (Engineer) - Hybrid (Elec/Mech) | Global Fire and Security Systems

Work type: Full Time | Location: Field based covering the XX area | Salary: £DOE + Appropriate Package

Responsibilities / Job Purpose

In this dynamic and multifaceted role, you will be a cornerstone of our engineering operations, providing essential support to the Field Line Manager. You’ll lead a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines. This position offers a blend of leadership, technical expertise, and strategic planning, making it ideal for a proactive and motivated individual ready to make a significant impact.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.
• In addition to Supervisory responsibilities, you will also have an element of Engineer responsibilities, including: ensure equipment and services are maintained safely, monitor preventative maintenance procedures, keep logs and inspection reports, and report defects during service visits.
• Maintain and service fire extinguishers and fire suppression systems (e.g., Ansul R102).
• Carry out works specified and manage vehicle and stock control of materials; complete all work-related documentation accurately and on time.

Training Provided

• Ideally, you will have experience servicing and maintaining electrical fire systems equipment, such as GENT, Notifier Advanced, Kentec.
• If you also have experience with Ansul R102 systems and servicing fire extinguishers, that’s great. If not, with the right aptitude and some of the right skills, we can train you in the rest.

About You

• Some demonstrable Fire Industry experience is preferred
• Ideally FIA qualifications
• Possibly City and Guilds 2360 Parts 1 & 2 qualification or equivalent
• IEE 18th Edition Regulations would be ideal
• Some experience of electrical fire life safety works within the services sector would be great
• Strong leadership and communication skills
• Excellent customer service skills
• Sound knowledge of contract terms and pricing
• People management skills
• Ability to create and build strong relationships with a professional approach
• Full UK driving licence
• Able to work at heights of up to 3 metres and lift weights of up to 25kg
• Ability to meet deadlines; excellent written and verbal communication; customer-focused with strong organisational skills

Does this sound like you?

Then we would love to hear from you. Please send your CV using the link below. If your past experience or qualifications don’t perfectly match everything in the job description, we still encourage you to apply. Diverse, inclusive and authentic workplaces are important to us.

We are dedicated to building belonging by empowering our colleagues to be their true selves.

Does this sound like the right role for you, or might you be interested in other opportunities across our business?

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