About The Role

Motability Operations are recruiting for a Fleet Control Platform Specialist to join our team in Bristol on a full-time, permanent basis. The Fleet Control Platform Specialist is responsible for managing, configuring, and supporting the partner platform used for service, maintenance, and repair (SMR) activities, including downtime management.

This role ensures that platform rules, workflows, and user access are maintained to support accurate, compliant, and cost-effective decision-making. It combines technical oversight with day-to-day operational support, including user administration, issue resolution, and collaboration with platform partners to enhance system performance.

The specialist also supports system maintenance, training, and documentation, acting as the key point of contact for all platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network.

Key Responsibilities

• Platform Management and Technical Oversight: Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making.
• Ensure platform rules, workflows, and data structures are up to date and support high levels of auto-approval where appropriate.
• Collaborate with platform partners to enhance performance, coordinate updates, and implement improvements.
• Monitor data integrity and ensure compliance with internal policies and external regulations.
• Operational Support and Issue Resolution: Provide day-to-day operational support to platform users, including troubleshooting and resolving technical issues.
• Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication.
• Support the incident management partner in configuring and using downtime management tools effectively.
• Deliver performance insights and reports on platform usage, issues, and outcomes.
• User Administration and Access Control: Manage user access, roles, and permissions to ensure secure and appropriate platform usage.
• Support onboarding and offboarding processes, ensuring users have the correct level of system access.
• Maintain user configuration standards to support operational efficiency and accountability.
• Training, Documentation, and Continuous Improvement: Create and maintain up-to-date documentation, user guides, and support materials.
• Identify opportunities for system enhancements and support continuous improvement initiatives.

About You

You’re a detail-oriented and technically confident professional with experience supporting and managing operational platforms - ideally within service, maintenance, or fleet environments.

You understand how to configure systems, maintain data accuracy, and manage user access to enable smooth, compliant, and cost-effective operations.

With a focus on continuous improvement, you proactively seek opportunities to enhance functionality, streamline workflows, and enable effective decision-making.

You take ownership of your work, balancing day-to-day operational demands with the drive to deliver long-term value and ensure compliance.

Minimum Criteria

• Experience managing and configuring the Epyx 1Link platform.
• Knowledge of workflows, rules, and user access control to maintain compliance and data integrity.
• Skilled in troubleshooting issues and providing user support as the primary point of contact.
• Experience creating documentation, guides, and training materials to support effective platform use.
• Proactive in identifying improvements to streamline workflows and enhance operational efficiency.
• Excellent communication and collaboration with internal teams and external partners.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme

As well as financial benefits, our staff\'s health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer
• Access to our fully accessible company allotment
• Access to Prayer room and quiet spaces

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.