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Fraud Operations Analyst

Posting Date: 31 Jul 2025

Function: Risk, Compliance and Assurance

Unit: Finance & Business Services

Location:

Riverside Tower, Belfast (N.I), United Kingdom

Job Title: Fraud Operations Analyst

Location: Belfast

Salary: £29,278 (plus 10% monthly performance-based bonus)

Join BT as a Fraud Operations Analyst

About Corporate Units within BT

Our corporate units enable our customer-facing units to deliver our strategy and plans for growth. We manage our people, finances, shared services, and buildings, and oversee our legal, regulatory, and compliance obligations.

Corporate Units play an integral role in setting and delivering our strategy and partnering with our business units. We shape and steer the business by managing resources and ensuring compliance. A career in the Corporate Units is close to strategic action and never dull. We are organized into four centralized teams: Finance, Strategy and Business Services, Human Resources, Legal, Company Secretary and Regulatory Affairs, and Corporate Affairs.

Why this job matters

As a Fraud Analyst within Group Business Services, your responsibilities include mitigating against fraud and bad debt risks on mobile products for EE.

You will identify suspicious and high-risk activities using EE systems and manual reports to detect potential fraud cases, conduct risk assessments, and prioritize workload to meet objectives.

You will need to act quickly on potential fraud cases, liaise with customers, stakeholders, or relevant departments, and take appropriate actions to minimize revenue loss to EE and protect customers.

Skills and experience you’ll need

• Desirable: Fraud/billing experience & sound knowledge of billing/fraud systems
• Proficiency in MS Excel, Access, Outlook, Word, SharePoint
• Ability to adhere to compliance, policies, and processes within the fraud environment
• Strong analytical skills to analyze data and detect fraudulent activity
• Problem-solving and decision-making skills, including negotiation and influencing abilities
• Effective communication skills and ability to build relationships with stakeholders, customers, and suppliers
• Hardworking and target-driven to achieve KPIs with high-quality standards
• Flexibility to work shifts Monday to Friday from 6:30 am to 9:00 pm
• Availability to work one weekend in three, Saturday/Sunday 6:30 am to 5:15 pm

What’s in it for you?

• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded
• Paid carer’s leave up to 2 weeks for supporting family or friends who are disabled, ill, or elderly
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave
• Enhanced women’s health support, including menopause, screenings, and period care
• Support for career development and progression
• Volunteering days to give back to the community
• Optional private healthcare and dental coverage for you and your family

A Few Points To Note:

BT operates a hybrid work policy of 3 days per week in the office, so you must be able to commit to this location.

Reasonable adjustments are available for the selection process upon request.

We are committed to diversity and inclusion. If you're excited about this role but do not meet every qualification, please apply anyway — you might be the right fit for this or other roles in our team.