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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Aug 8, 2025

Job Type:Full Time Temporary; 12-months fixed-term

myWork Program: Hybrid

Starting Salary Range:$49,700.00 -$57,200.00

• EnhancedCriminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification
• References

Job Purpose

The Fraud Risk Analyst provides a second line of responsibility in managing and mitigating all fraud risks for CCS (Coast Capital Savings). As part of maintaining and growing the fraud management program, the incumbent is responsible for detecting, analyzing, investigating and preventing fraud. This includes using multiple technology-based fraud monitoring and detection tools, reports, and data analytics. There is also an ongoing expectation to educate members and employees about fraud risks. As a subject matter expert, the Fraud Risk Analyst is one of the key points of contact for fraud risks at CCS.

Accountabilities

• Liaise with our Advice Centre team regularly to confirm member transactions, investigate root causes of discrepancies, advise of appropriate actions and mitigate risk
• Make time-sensitive decisions about account restrictions, requiring sound and independent judgment related to member impacts and potential loss to CCS
• Using technology-based fraud monitoring/detection tools and reports, monitor/analyze account activity for potential fraud, identify potential fraud and follow established practices to mitigate fraud losses
• Conduct analysis of activity that may be related to fraud using multiple sources of information, including data mining tools
• The incumbent must be available to work in a 365-day, 7-days-a-week environment
• As a subject matter expert, support all CCS business lines in helping to detect and prevent fraud
• Immediately communicate new fraud trends and emerging risks to internal partners at various levels - staff, manager, directors, and senior management
• Work collaboratively with several external partners on fraud risks that could impact CCS and take action where necessary
• Respond quickly, prioritize and escalate where appropriate when dealing with time-sensitive fraud-related incidents

Skills & Qualifications

• 1 – 3 Years of job-related experience in fraud risk management, retail branch banking, or contact centre banking experience
• Formal fraud prevention certification and education an asset
• Proficient computer skills with the ability to learn, adapt to and effectively use new or modified software programs
• Knowledge of CCS operational policies/procedures or ability to learn and apply independently
• Advanced proficiency in MS Excel is an asset

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed tobuilding better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.