French speaking Customer Support Coordinator

London

Ref: 5486F

Company Profile

Fast expanding technology company operating across major European markets

Responsibilities

French speaking Customer Support Coordinator
Location: Central London
Hybrid work 2 days a week in the office
Salary: up to £50,000 per annum depending on experience
Ref: 5486F

Main duties:
Ensure a smooth client experience and an operational success of digital campaigns led on their behalf from first point of contact to completion of the campaigns and results analysis

The role:
– Manage and oversee post-sale operational execution for across multiple channels
– Coordinate timelines, creative assets, onboarding, and troubleshooting
– Collaborate with partners and internal teams to ensure smooth campaign delivery and alignment with clients’ goals
– Monitor live campaigns, support analytics and relationship management
– Provide feedback to product and warehouse teams.
– Assist Customer Success in improving services, and analyse campaign data to share key insights with the team.

Candidate's Profile

– Full fluency in French to a very high standard is essential
– Good level of spoken and written English
– Experience working on digital / social media marketing campaigns is a clear advantage
– Experience working in FMCG a bonus
– Organised and able to manage workload and define priorities
– Good analytical skills
– Strong relationship building skills

Up to £50,000 per annum depending on experience