Overview

Fulfillment Center Manager (all genders) – Full-time, Department: Operations & Logistics.

Zooplus is Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are driven by our core values of Care, Courage, Openness, and Simplicity, and aim to create joy for pets and their parents while growing a pet-first business. Our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network to supply customers across Europe quickly and to meet quality standards.

The FC Manager views the FC as a holistic process from inbound shipments management to on-time deliveries reaching the customer’s doorstep. With on-site teams at multiple outsourced FCs, daily tasks focus on ensuring the highest customer service, quality, punctuality, efficiency, and cost optimization through collaboration with service partners. A high level of process stability, transparency, and a continuous improvement mindset are key for success.

The FC manager serves as the communication link and facilitator between Zooplus and the service provider.

Responsibilities

• Manage relationships and act as a liaison between the logistics service provider and Zooplus
• Monitor and manage supplier performance, KPIs, and supplier reports; lead corrective actions
• Conduct weekly business reviews and GEMBA walks, including follow-up of identified issues
• Analyze service levels and cost
• Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
• Support and lead projects related to operations aligned with continuous improvement and customer satisfaction
• Cooperate with headquarter and cross-functional teams across Europe
• Drive Zooplus quality expectations and standards with our external Logistics-Service-Provider
• Control and improve material flow processes proactively and respond promptly to issues
• Be responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
• Direct reporting to the Regional Manager Fulfillment Operations
• Help drive the strategic development of the Fulfillment Team
• Collaborate with the service provider and the Engineering team on capacity increase projects
• Contribute to monthly and quarterly business reviews
• End-to-end responsibility as Subject-Matter Expert for FC network-related processes

Qualifications

• Several years of experience in 3rd party logistics on provider and/or customer side (e-commerce/B2C preferred) or experience leading as site leader of a warehouse
• Profound methodological competence in process and material flow analysis / intralogistics
• Experience in leading medium to complex projects related to the role
• Sound understanding of e-commerce fulfillment processes and technical requirements
• Ability to take on responsibility for more than one FC

Benefits

With more than 1,000 passionate professionals located across 6 European offices, we believe success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote.

• 20% discount in our zooplus shop
• Internal and external training
• Team events
• SimplyHealth Cash Plan
• Group Life Insurance

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Job Location

Job Location information is presented in the original posting.