Overview

Functional Business Analyst, MS Dynamics 365 CRM — Avanade, Manchester, United Kingdom. You’ll be integral to our UK sales team as a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, collaborating with account teams to design and position high-value solutions for finance and/or supply-chain challenges. You’ll translate technical depth into clear business value and outcomes.

Responsibilities

• Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
• Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
• Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, focusing on areas such as retail customer leads and service requests.
• Cross-Team Interaction: Work closely with IT, development, and operations teams to ensure alignment and integration of business requirements.
• Systems Alignment: Ensure the alignment of specifications from various systems and interfaces for cohesive system functionality.
• JIRA Triage: Manage and prioritize JIRA tickets, assigning them to appropriate teams based on priority and complexity.
• Stakeholder Communication: Facilitate clear and ongoing communication between stakeholders to align project objectives.

Qualifications and Skills

• Bachelor’s degree in business administration, Information Systems, or a related field.
• Minimum 3 years of experience in a business analyst or related role.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and within a team environment.
• Microsoft Dynamics 365 functional knowledge, including areas such as Retail Customer Leads and Service Requests.
• Experience in requirements gathering and in writing detailed Functional Specification Documents (FSD).
• Cross-functional collaboration and effective communication across multiple teams.
• Systems integration experience and ability to align specifications from multiple systems.
• JIRA triage experience.
• Nice-to-have: MSD environment knowledge and banking sector experience.

About You

• Consultative, collaborative, relationship-builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about technology
• Client-centric attitude
• Passion for learning and development

What You’ll Do

• Gather and document detailed business requirements for Dynamics 365 CRM projects.
• Write functional specification documents to guide development teams.
• Apply Dynamics 365 functional knowledge to relevant domains.
• Coordinate with IT, development, and operations teams for alignment and integration.
• Ensure alignment of specifications across systems and interfaces.
• Manage and prioritize JIRA tickets for appropriate teams.
• Facilitate clear stakeholder communication to align project objectives.

Learn More

Learn about Avanade projects and case studies: What matters to Rathbones is people-first workplace experiences and sustainability; VentilatorChallengeUK manufacturing case study.

Benefits and Culture

• Opportunity to work with Microsoft’s Global Alliance Partner of the Year, with ongoing development and training (minimum 80 hours per year).
• Real-time access to technical resources and a dedicated career advisor.
• Inclusive, diverse culture focused on learning and growth.

Find out more about employee benefits and our Inclusion & Diversity page.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: IT Services and IT Consulting