Overview

Treasure Data is on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We’re recognized by Forrester as a Leader in The Forrester Wave: Customer Data Platforms For B2C. Treasure Data values enthusiastic, data-driven, customer-obsessed teams who are self-starters, proactive problem solvers, and collaborative partners. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role

As a Functional Consultant at Treasure Data, you will orchestrate the delivery of innovative data-driven customer solutions by bridging the gap between business needs and technical implementation. This is a hands-on, client-facing role focused on requirements gathering, end-to-end solution design, workflow configuration, and enablement for Fortune 1000 customers. You’ll partner closely with clients, Engagement Managers, Solution Architects, and Data Engineers, delivering functional expertise across Customer Data Platforms (CDP), digital marketing, identity resolution, and advanced personalization while evolving your skills in AI and intelligent agent technologies.

Responsibilities

• Lead requirements elicitation and workshop sessions with business and technical stakeholders to uncover objectives, data challenges, and solution needs.
• Analyze and document business processes, user journeys, data flows, and technical requirements, translating goals into actionable designs.
• Partner with Solution Architects and Data Engineers to design and configure Treasure Data-based use cases, including segmentation, audience activation, personalization, and reporting.
• Own the creation of documentation: requirements specifications, functional design documents, data mapping sheets, and end-user guides.
• Configure no-code/low-code elements of CDP workflows, user interfaces, and data activation tools to meet client needs.
• Execute hands-on testing, user validation, and troubleshooting of solution workflows prior to launch, proactively resolving issues to ensure quality delivery.
• Deliver customer enablement (workshops, training, and guided handoffs) to business end users and technical client teams.
• Advise clients on best practices related to data governance, consent management, identity resolution, and compliance within the Treasure Data ecosystem.
• Contribute to playbook development and functional best practices to support knowledge sharing and delivery consistency.
• Stay current with evolving trends in customer data, martech/adtech, and support early experimentation and enablement for AI and agent-powered use cases.

Required Qualifications

• 5+ years of experience in functional consulting, business analysis, or solution delivery roles, preferably in SaaS, martech/adtech, or data-driven environments.
• Proven expertise gathering and interpreting complex requirements from diverse business and technical stakeholders.
• Experience designing and configuring business workflows, segmentation logic, audience activation, and data transformations within a CDP or similar tool.
• Ability to translate ambiguous business questions into actionable, documentation-driven solutions that fit within broader project architecture.
• Hands-on skills with workflow/process builders, data mapping, and/or low-code SaaS configuration tools.
• Familiarity with martech/adtech ecosystems and marketing analytics (channels, journeys, personalization, campaign measurement).
• Strong communication and facilitation skills for leading workshops, delivering training, and translating technical concepts for business audiences.
• Detail-oriented, process-driven, with strong organizational habits and project delivery acumen.
• Collaborative, adaptable, and motivated to continuously learn and innovate in a fast-moving environment.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience with Treasure Data platform or equivalent enterprise CDP platforms, including configuration, onboarding, and functional design.
• Background in customer data management, digital marketing execution, or data privacy/compliance (GDPR, CCPA, etc.).
• Hands-on experience integrating or supporting AI-based solutions (e.g., AI/ML-powered recommendations, predictive scoring, or agent workflows) in a business context.
• Certifications or demonstrated skills in building, testing, or enabling AI/LLM/chatbot/decision agent solutions.
• Experience working on multi-functional project teams with Solution Architects, Data Engineers, and Engagement Managers.
• French speaking is a plus.

What Success Looks Like

• Functional use cases are delivered on time, fully addressing customer needs, with clear, actionable documentation and highly satisfied stakeholders.
• Clients’ business and technical teams are equipped to activate, measure, and optimize new data solutions and campaigns.
• Work products (designs, configurations, training) are reusable and help accelerate future solution delivery.
• You serve as a resource for best practices in workflow configuration, enablement, and AI-powered use case exploration.
• Internal and external teams value your expertise in bridging business goals with advanced CDP functionality and emerging AI/agent solutions.

Travel and Location

Physical: Working out of the London, UK or New York, NY office according to our Global Hybrid Working Policy.

Travel: Up to 20%

Perks And Benefits (UK)

• Competitive compensation packages
• Salary Sacrifice pension plan with 7% employer match
• Supplemental medical and dental cover offered & 5X annual salary for life cover provided
• Restricted Stock Units (RSU)

About Treasure Data

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real time, optimize marketing spend, and drive customer lifetime value.

Our Dedication To You

We value diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. We strive to create an inclusive culture that encourages growth and ownership of your role, and we will amplify diverse voices.

Agencies And Recruiters

We cannot consider candidates without an active contract. Resumes received without an active agreement will be treated as gratis referrals. Thank you for your understanding.