German-speaking Consumer Relations Representative (5 months FTC)

At Deckers Brands, we believe that every employee can bring their authentic self, be valued, and supported as a whole person, at work and beyond. Our commitment is to deliver exceptional results, create an amazing workplace, and positively impact communities and the world around us.

The Role:

As the Consumer Relations Representative, you will provide seamless customer service across our brands: HOKA, UGG, Teva.

We are seeking friendly and courteous team members to act as advocates for our brands when communicating with consumers via telephone, email, web chat, and social media.

This is a multi-lingual role requiring written and oral fluency in German and English.

Your Impact:

1. Provide excellent, proactive customer service at all contact points, ensuring seamless communication via telephone, email, web chat, and social media.
2. Act as a country specialist for your market, advising on current trends and local knowledge.
3. Collaborate closely with the Customer Resolution team to ensure order fulfillment.
4. Utilize and analyze consumer feedback to drive process improvements and enhance the consumer experience.
5. Participate in consumer experience projects within the wider business.
6. Promote a 'One team' spirit by demonstrating teamwork and supporting colleagues.

Come As You Are

We celebrate diversity of background, experiences, and identity. We are committed to an inclusive, equitable workplace where all employees can come as they are. Bringing different perspectives makes us better together.

Who You Are:

1. An adaptable individual and a team player.
2. An excellent communicator and collaborator with stakeholders across the business.
3. A self-starter with passion, enthusiasm, and focus.
4. A proactive problem solver with a customer-centric mindset.
5. Detail-oriented with the ability to resolve queries over phone, email, and chat.

We Would Love to Hear From People With:

1. Previous experience in a customer service role is a plus.
2. An interest in the fashion/apparel industry and our brands.
3. Availability to start on 8 September 2025.
4. Fluency in written and oral German and English is essential.

What We Will Give You:

1. 27 days of holidays per year, plus bank holidays and some time off, with the possibility of half-day Fridays if work is completed.
2. Extras, discounts, perks, and volunteering opportunities, including community programs.
3. Opportunities for growth and development, including our Global Mentorship Program.
4. A hybrid and flexible working environment.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, welcoming applicants of all backgrounds, identities, and experiences, embracing race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, and more.