Overview

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We are currently seeking an experienced professional to join our team in the role of Global Head of Business Architecture, Client Connectivity. The base location for this role can be London or Hong Kong.

This role is a critical role in shaping the future of digital client engagement, across documentation, client onboarding and connectivity channels (web, mobile, file transfer and APIs). This role bridges business strategy and technology execution, collaborating with product managers, client experience teams, technology and operations partners to define the target state business capabilities, cross-product/functional operating models and infrastructure modernisation roadmap to enable business growth, improve client experience and deliver operational efficiency.

Responsibilities

• Be responsible for definition and execution of the future state architecture (FSA) for Client Connectivity across documentation, client onboarding and connectivity channels, enabling HSBC’s ambition to be the market leading transaction bank. Translate business vision and client experience outcomes into target state architectures that are clearly documented and understood to accelerate decision making and reduce technology debt.
• Develop and maintain close relationships with value streams and sub-value stream partners across and beyond GPS, including GTS, MSS and Lending to maximise alignment to common business capabilities. Consideration must also be given to HASE, SAB, IVB UK and HK businesses.
• Support definition of the migration strategy from HSBCnet legacy capabilities to ‘Neo’ capabilities and provide oversight on the delivery to ensure interlock of cross-product/functional roadmaps for infrastructure modernisation and operational readiness.
• Ensure non-functional requirements (incl. Platform performance, availability, security) are clearly defined, aligned to business growth and evolving client behaviours i.e. real-time processing, 24/7 operating models and emerging payments. Capabilities should be designed in way that is extensible across CIB and iWPB where appropriate, while promoting agile release cadence and minimal service disruption.
• Work with client facing teams to define capabilities that deliver digital-first operating models, removing manual intervention in turn accelerating product utilisation, revenue realisation and improving NPS.
• Work with the Chief Control Officer to pro-actively engage risk stewards to design effective controls to mitigate business risk.
• Assist the Chief Product Officers of Client Connectivity with the definition and adoption of the Client Connectivity strategy, supporting the broader team including countries and regions to meet SVS OKRs and KPIs.

Qualifications

• Deep understanding of business architecture, operating model definition, capability mapping and value streams.
• Strong ability to apply strategic thinking, analytical and problem-solving skills
• Proven experience delivering digital or product transformation at scale, with evidence of innovation and/or legacy product/channel demise. Cross product knowledge i.e. payments and cash management, security services, global trade is a strong advantage.
• Deep experience within agile product delivery within transaction banking product management, and/or digital channels, including experience of managing diverse, cross-functional or cross-regional teams.
• Strong leadership and communication, a record managing teams.
• Excellent knowledge and direct experience of product life cycle disciplines, product governance and change management processes.

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