Overview

Global Head of Infrastructure
Location: Birmingham, 2-3 days a week onsite
Salary: up to 113,000 + Cash car + 30% bonus + benefits
Organisation: Global FTSE 250

Our client is a Global FTSE 250 organisation undergoing a major digital transformation under a new CIO. With a refreshed Target Operating Model and significant investment in technology, the business is reshaping its Digital & Technology function to be leaner, more strategic, and higher performing.

The new structure will be complemented by a strong global outsourcing model covering support, operations, and service delivery.

The Opportunity

The Global Head of Infrastructure will lead the global infrastructure function through a period of major change, embedding maturity, driving governance, and establishing a high-performing outsourced delivery model.

Key Responsibilities

• Lead the Infrastructure Function: Own the global infrastructure roadmap spanning networking, hybrid cloud, environments, and data centres.
• Outsourcing Leadership: Oversee the transition of infrastructure operations to offshore partner going live in January. Build a governance-led, process-driven model delivering consistent and reliable services.
• Service Management & Performance: Drive SLA performance, reporting, and continuous improvement across all regions. Embed a strong service culture and operational discipline.
• Architecture & Transformation: Review and modernise the infrastructure architecture (last updated 2019). Lead data centre consolidation and Azure-based hybrid cloud strategy over the next two years.
• Stakeholder & Vendor Management: Partner closely with global business and IT stakeholders. Manage vendor relationships, third-party contracts, and OPEX budget.
• Cyber & Resilience: Address cyber maturity gaps and enhance resilience in partnership with Security and Operations teams.

About You

You're a seasoned infrastructure leader who can balance technical credibility with strategic vision. You excel at leading global teams, managing outsourced partners, and driving operational excellence.

You'll bring:

• Experience leading global infrastructure functions in complex organisations.
• Strong vendor and stakeholder management skills.
• Background in outsourcing or MSP delivery (India experience a plus).
• Knowledge of hybrid cloud (Azure) and data centre transformation.
• A collaborative, service-focused leadership style.