RAC Bradley Stoke, England, United Kingdom

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RAC Bradley Stoke, England, United Kingdom

Join to apply for the Governance & Compliance Lead role at RAC

Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We’re looking for a Governance & Compliance Lead to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.

As our Governance & Compliance Lead, you’ll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You’ll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.

This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home.

As a Governance & Compliance Lead at RAC, you’ll get benefits that go the extra mile

• Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters - enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
  
  

• Lead and manage governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions are completed.
• Drive first-line compliance with Consumer Duty, supporting both BAU activities and project-based initiatives.
• Collaborate with cross-functional teams to embed a culture of accountability and transparency.
• Conduct post-implementation reviews to assess customer outcomes and business impact.
• Support the development of training and awareness materials to promote understanding of compliance standards.
• Maintain accurate records and evidence of governance decisions and outcomes.
  
  

• Financial Services Experience - Proven background in governance, compliance, or risk roles.
• Consumer Duty Knowledge - Clear understanding of the FCA’s expectations and practical implementation.
• Insurance Insight - Familiarity with personal lines products and trading models.
• Stakeholder Savvy - Strong communicator, able to influence and collaborate across teams.
• Detail-Oriented & Agile - Highly organised, proactive, and comfortable working at pace.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Vehicle Repair and Maintenance

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