Graduate Customer Support Accountant

Department: Support

Employment Type: Permanent - Full Time

Location: Edinburgh

Compensation: GBP 25,000 - GBP 29,250 / year

Description

Our Support Team
We pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a career in fintech, to compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out this blog for more insight into what life's like in our exceptional Support Team!

The role

We are currently hiring to fill our Graduate / Assistant Customer Support Accountant role.

Joining as a Graduate or Assistant Support Accountant will allow you to find your feet and establish your career in the fintech industry. Building on your existing accounting knowledge, you'll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.

Day to day you'd be helping users by:

• being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
• providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
• proactively contacting users to see if they need help
• helping people who are interested in the product, but need more information to decide if it's right for them
• assisting the product teams by testing new features or upgrades to existing functionality

• have an accounting degree or completed accountancy related studies
• have a thorough and robust knowledge of UK accounting processes, ideally supported by practical experience
• be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
• have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them
• have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience
• enjoy providing first-rate customer service and have experience of this from a previous role

• 33 days holiday (and an extra day for each year you're with us)
• Flexible/hybrid working
• Private health care
• Life assurance
• 5% matched pension contributions
• Summer 4 day weeks (giving you 8 additional days off!)
• Buy-as-you-earn share schemes
• Sabbatical leave (unpaid)
• Cycle to work scheme
• Wellness webinars
• Focused learning time and learning budgets
• Volunteering day