Graduate Service Delivery Manager

New Today

Our comprehensive Graduate Programme offers hands‑on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career. You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we’re committed to your long‑term growth - our continuous development culture means this is just the beginning of your exciting career journey with us.

Responsibilities

  • Develop foundational skills in workplace safety management and employee welfare protocols
  • Build leadership capabilities through hands‑on team management and establishing a strong on‑site presence
  • Cultivate inclusive workplace practices while driving employee engagement initiatives
  • Gain practical experience implementing HR processes and procedures aligned with organisational standards
  • Design and execute comprehensive training programmes with competency assessment frameworks
  • Master operational management fundamentals, including inventory control and fleet coordination
  • Establish professional stakeholder relationships with clients and residents through exceptional service delivery
  • Analyse operational systems and present data‑driven recommendations for equipment and process improvements
  • Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation
  • Apply problem‑solving methodologies to address complex operational challenges
  • Drive performance excellence by establishing quality standards and achieving key performance indicators

Qualifications

  • Degree‑level qualification in environmental sciences (to be achieved by September 2026)
  • Willingness to travel to training locations and potentially relocate for role requirements (if in a rotational role)
  • Commitment to continuous learning and development
  • Excellent communication and written skills
  • Eager to learn and passionate
  • Creative problem‑solving and a passion for trying new ideas

Assessment Process

Before we can consider your application further, you will need to complete a couple of short, gamified assessments. If successful, you will then be invited to one of our on‑site assessment days.

Benefits

  • 25 days of annual leave
  • Ongoing training and development opportunities, allowing you to reach your full potential
  • Access to our company pension scheme
  • Access to a range of resources to support your physical, mental and financial health
  • 24‑hour access to a virtual GP, 365 days a year, for you and family members in your household
  • Discounts on everything from groceries to well‑known retailers
  • One paid day leave every year to volunteer and support your community

Scheduling & Location

  • Permanent full‑time, 2‑year programme starting September 2026
  • Salary: Base salary of £28,000 plus 10% London Weighting and Veolia Benefits Package
  • Location: East Hertfordshire (SG9 9ER) and North Hertfordshire (SG1 1LP), with the possibility to work across both sites associated with the contract
  • Hours: 40 hours per week (Monday – Friday plus working a Saturday following a Bank Holiday Programme)
  • Assessment day: Week commencing 8th December
  • Shortlisting: Week commencing 1st December
  • Note: We reserve the right to close applications earlier than expected if we receive an exceptionally high volume of submissions

Equality & Diversity Statement

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

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Location:
Bowgreave, England, United Kingdom
Salary:
£100,000 - £125,000
Job Type:
FullTime
Category:
IT & Technology

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