Group Claims Assessor

Salary: circa£35.000 (depending on skills, experience, and location)

This is a great job for someone who...

…has experience in Group Protection claims and is passionate about supporting people when they need it most. You’ll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team. If you’re ready for a new challenge in a role that truly makes a difference, we’d love to hear from you.

A bit about the job

This role exists to assess and manage Group Protection claims, ensuring fair and timely outcomes for our customers. You’ll join a supportive team that handles Life Assurance, Critical Illness, Income Protection, and Death in Service Pension claims. We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with employers, intermediaries, and service providers to gather information and communicate outcomes clearly. Your expertise will help us continuously improve how we support our customers.

Skills and experience we’re looking for

• Proven experience assessing Group Protection claims (Life, Critical Illness, Income Protection, and Death in Service Pensions).
• Strong decision-making skills with the ability to manage risk and escalate when needed.
• Excellent communication skills – written and verbal – with a customer-first mindset.
• Ability to build relationships with intermediaries, service providers, and internal teams.
• A proactive approach to continuous improvement and mentoring less experienced colleagues.

What you’ll get for this role

Our purpose –with you today, for a better tomorrow– is a promise we make to our colleagues too. Here’s what we offer:

• Starting salary circa £35.000 (depending on location, skills, and experience)
• Bonus opportunity of up to 8% of annual salary
• Generous pension scheme – Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva-funded private medical benefit
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options like cycle to work
• Three paid volunteering days to give back to your community
• A strong focus on wellbeing with tools and support available

Take a look at our full benefits here.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices each week.

To find out more about working at Aviva, click here.

Ready to apply?

We’d love it if you could submit your application online. If you need an alternative method of applying, please email Vivien.gergaly@aviva.com.