Location: Cardiff (Hybrid) #LI-Hybrid
Employment Type: Full time / Permanent
Application Closing Date: Thursday 14th August 2025Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Group Fraud Strategy Manager, you’ll play a key part to our success and join us on this exciting motoring journey.

This is the job

Join us as Group Fraud Strategy Manager and play a key role in shaping a market-leading counter-fraud strategy across our Insurance Broker and Underwriting operations. You’ll lead the development and integration of innovative tools and propositions that detect fraudulent activity early in the customer journey, helping to protect our business and customers alike.

This is a fantastic opportunity to drive a data- and technology-led approach, empowering operational fraud teams to work more efficiently and effectively. If you're passionate about fraud prevention and ready to make a real impact, we’d love to hear from you.

What will I be doing?

• Leading the development and execution of AA Insurance’s counter-fraud strategy, using data and technology to deliver a robust and streamlined approach to risk validation across the customer journey.
• Driving the adoption of innovative technologies and data sources to strengthen fraud detection, particularly at the point of quote and sale.
• Collaborating with operational fraud teams to embed a data-led approach to case management, prioritising based on risk and business impact.
• Partnering with the Fraud Operations Manager to shape and deliver the counter-fraud business plan, tracking progress and outcomes.
• Supporting the integration of automation capabilities into fraud operations to enhance efficiency and effectiveness.
• Maximising the value of existing counter-fraud tools and data, while identifying opportunities for continuous improvement.
• Monitoring emerging fraud risks and trends, and developing proactive strategies to address them.
• Building strong relationships with insurer partners and price comparison websites to align on fraud controls and share insights.

What do I need?

Capability, Knowledge and Experience:

• Proven experience operating at senior-level in counter-fraud.
• Strong commercial awareness and a deep understanding of risk management.
• Expert-level knowledge of the UK insurance industry, particularly in fraud prevention.
• Recognised as a subject matter expert in counter-fraud techniques and technologies.
• Comprehensive understanding of the legal and regulatory framework governing the insurance sector.
• Proven experience in developing management information (MI) and using data-driven insights to inform decision-making.
• Demonstrated ability to communicate complex issues effectively to senior stakeholders.
• Proactive in identifying opportunities and implementing improvements to working practices.
• Experience in leading and delivering change initiatives within a large complex organisation.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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