Overview

Groups Executive (12-Month Fixed Term Contract - Maternity Cover), Multi-Market, Edinburgh (Hybrid)

Core Duties

• Provide the full Account Handling/Customer Services function for leisure groups. The key to this is to ensure that groups are being operated to the highest customer care standard. Timely and professional communication with clients. Meeting deadlines, optimising margins and while operating a large volume of groups in multiple markets.
• Full utilisation of the Tourplan NX to generate all client and supplier communication, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
• Develop and maintain sustainable relationships with clients and suppliers.
• Developing relationship with guides and securing guides to each leisure group.
• Active hands-on role in the Business Development function for Abbey the Destination Experts. This will involve the preparation and costing of proposed client group and series programs and dealing with the client to ensure their subsequent conversion to confirmed business.
• Following up with the client in a timely way to convert offers and quotes into profitable sales.
• Full utilisation of the Tourplan system to generate all quotations and subsequent follow up, ensuring that the confirmed proposal is accurately reflected in Tourplan.
• Full utilisation of our CRM system.
• Any agreed sales and marketing activities, either in UK/Ireland or in the overseas marketplace. This could take the form of either desk-based activities or direct agent/client interaction.
• Participation in the 24 hours on-call rota for UK leisure groups.
• Any other duties as assigned by your manager or director and this could be in another department within Abbey the Destination Experts.

Requirements

• Good knowledge of the UK-wide tourism industry products preferred
• Good organisational and problem-solving skills
• Fluency in English (oral & written)
• Team player that is able to work in a busy environment
• Additional language.
• Relevant degree qualification in Languages, Business or Tourism
• Very good knowledge of MS Office.
• Tour plan NX knowledge a distinct advantage
• Working experience with groups or at DMC distinct advantage.

The Abbey Group are committed to offering equal employment opportunities to all individuals, regardless of gender, race, religion, or disability. Our hiring process includes unbiased job postings, diverse interview panels, and objective evaluation criteria. We ensure equal opportunities for promotions, providing all employees with a fair chance to progress in their careers. We fully comply with UK equality laws and maintain a zero-tolerance policy for discrimination in the workplace.