Salary: £60,000 - £70,000 DOE

Work Life Balance: Remote based, with very occasional travel to Northampton office if necessary

Candidate Journey: Our goal is to reply to applications within 3 working days. We acknowledge, evaluate, and respond to all applications to show appreciation for your time and effort.

Interview Process:

1. 30-minute initial conversation and introduction with a member of the recruitment team
2. 1-hour competency-based interview with the Hiring Manager

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed how customers interact with insurers, setting a benchmark for exceptional service. With our recent digital transformation, we seek passionate and motivated individuals to join us on our journey to success.

We believe that attracting and developing talented professionals is essential for our ongoing growth. By investing in our team, we foster an environment where innovation thrives and opportunities abound.

Our aim is to innovate, dominate, and disrupt niche insurance on a global scale. We seek innovators and individuals who embrace change. Together, we can drive change and make a significant industry impact.

The Role:

The Growth FCA Business Partner will collaborate with the Insurer Development, Operations, Marketing, and Digital teams to ensure financial promotions, customer interactions, and regulatory requirements meet standards, ensuring clear, fair, and non-misleading communications, good outcomes, and consideration for vulnerable characteristics.

You will represent R&C in projects and provide compliance oversight accordingly.

What will you do?

• Review and approve marketing and e-marketing (including social media) in accordance with FCA and ASA rules, guidance, and expectations.
• Act as an independent review body to evaluate and resolve compliance issues.
• Represent R&C in project meetings to provide compliance guidance.
• Ensure Consumer Duty is incorporated into every customer journey, interaction, or promotion.
• Adhere to internal financial promotions and product oversight policies.
• Work closely with various teams to provide regulatory compliance guidance.
• Provide compliance management information as needed.
• Plan and organize workload to meet SLA sign-off deadlines.
• Offer ad-hoc compliance advice via queries and inbox.
• Sign off on new or amended customer journeys.
• Review and support the creation of company policies and procedures.
• Provide training to team members as required.

Essentials:

• Experience with ASA, ICOBS, CONC, PRIN, SYSC, and SMCR regulations.
• Understanding of Consumer Duty, especially customer vulnerabilities.
• Effective relationship-building skills at all levels, with influencing and negotiation abilities.
• High attention to detail and organization skills.
• Strong verbal and written communication skills.
• Ability to apply regulatory requirements commercially.
• Ability to communicate complex issues simply and effectively challenge.
• Growth mindset and adaptability to change.

Bonus skills:

• Experience in the insurance industry or similar sectors, especially travel insurance.
• Financial services qualifications or willingness to pursue relevant qualifications.
• Knowledge of products and procedures.

We’re committed to diversity: Skills, not checkboxes, are what matter, regardless of race, religion, sex, sexual orientation, gender identity, or disability. Staysure Group welcomes all new starters, offering training, development, and great benefits.