Overview

Join to apply for the Guest Services Manager - Night role at Staycity Group. Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next Guest Services Manager - Night to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

Responsibilities

• Endless opportunities in one space: welcome guests and craft the guest experience in our dynamic lobby, bar, and host stand while maintaining a fun, fresh, and fast-paced environment.
• Be the ultimate brand ambassador: take ownership of your role with energy and flair—represent Wilde with pride.
• Make a lasting impact: communicate effectively and work as a team to create memorable experiences for every guest.
• Stay driven and motivated: strive for excellence daily, set ambitious goals, and celebrate collective success.
• Exemplify excellence at all times: greet guests warmly and ensure they feel welcome and at home.
• Understand your guests: learn guest preferences to provide personalised, thoughtful service.
• Set the mood: contribute to a great atmosphere by attending to details such as lighting and cleanliness.
• Master every shift: open, swing, or close while ensuring smooth operations, health & safety, and handling complaints.
• Push the boundaries of excellence: continually seek opportunities to innovate and improve.
• Lead with kindness and respect: foster a culture of inclusivity and teamwork.
• Engage with the community: participate in local charity events and initiatives to build strong community relationships.

Qualifications

• 2+ years of experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
• Knowledge of Front Office operations.
• Some previous F&B/Barista experience is preferred but training can be provided.

Benefits

• Paid family leave (more than 1 year of service)
• Flexible working patterns
• Bonus scheme aligned to core values and property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – up to £/€550
• Cycle to work scheme
• Education support to foster new skills
• Volunteer days: 2 paid days per year
• Employee Assistance Program (EAP) for you and your family
• An extra day off to celebrate your birthday

Start your Wilde journey today! Take the leap and click "apply" now!