Head of Client Services (Maternity Cover - FTC 6 Months)

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Role Summary

We are seeking an experienced and dynamic Head of Client Services (Six months maternity cover) to lead our client services team, oversee the delivery of influencer marketing campaigns, and act as a key bridge between our clients, internal teams, and new business functions. This is a senior leadership role that requires strategic oversight, excellent people management skills, and a proven track record in client success. The successful candidate will ensure seamless delivery during the maternity cover period, maintaining high standards of client satisfaction, team development, and agency growth.

Team: Disrupt

Reports to: Managing Director

Salary: £65k

What You Will Do

• Delivery & Operations: Lead weekly internal campaign calls and oversee project delivery/campaign activity across all clients
• Review and manage agency processes to ensure consistent standards across delivery, and act as final approval for any external campaign documents
• Oversee team resourcing, ensuring account coverage and capacity are effectively managed
• Manage scope & contract documentation, including SOWs and invoicing
• Oversee budget forecasts, review and approve project costs and manage internal administration workflows where required
• Act as a point of escalation across all clients, both for internal teams and external stakeholders
• Maintain high standards of client satisfaction across all accounts by regularly gathering feedback, monitoring campaign output and escalating quality concerns

Line Management & Team Development

• Hold weekly 1:1s with direct reports to discuss projects, development, and challenges
• Lead growth conversations to support skill development and career progression
• Provide ad-hoc support for team members where required, including internal and external campaign issues/requirements

About You

• Senior client services leader with proven experience in an agency environment (influencer, creative, marketing, or digital).
• Strong understanding of client relationship management and campaign delivery.
• Experienced in people leadership, including line management, training, and career development.
• Confident in financial management, including budgets, forecasting, and commercial targets.
• Skilled at process development and operational oversight.
• Excellent communicator, able to influence at a senior level and act as an escalation point for clients and team.
• Comfortable balancing hands-on delivery with strategic oversight.
• Experience in Influencer Marketing preferred.

Our Interview Process

• Introductory Call – A brief conversation with our People Experience team to learn more about you and your interests. (15-20 mins)
• First Interview – Meet with two of our senior team members to discuss your experience and the role. (45-60mins)
• Final Interview – Showcase your skills through a relevant task and discuss with our Senior Director of Influencer Services and Managing Director. (45-60mins)

Perks And Benefits

• Dynamic, Flexible Working – Work is what we do, not where we do it. We support a flexible working environment.
• Private Medical Insurance – Cash pot or enhanced medical insurance for medical and dental needs.
• Financial Wellbeing Coaching – Access to coaching for budgeting and financial planning.
• 1-1 Counselling & Mental Health Support – Six 1-1 therapy sessions plus self-directed content and workshops.
• Subsidised Gym Membership – Access to a platform of gyms across the UK.
• Enhanced Parental Leave – Up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay.
• Interchangeable Bank Holidays – Swap bank holidays to cultural/religious days.
• Matchable Partnership – Two paid volunteering days via Matchable.
• Work from Abroad – Up to 30 days a year working from another country.
• Personalised Career Progression – Individual development plan with training opportunities.
• And lots more.

At Disrupt, we’re committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles—your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We’re dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.

Seniority level: Director

Employment type: Contract

Job function: Business Development and Sales

Industries: Marketing Services

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