Head of Client Services (Maternity Cover - FTC 6 Months)

Join to apply for the Head of Client Services (Maternity Cover - FTC 6 Months) role at Disrupt Marketing

Role Summary

We are seeking an experienced and dynamic Head of Client Services (Six months maternity cover) to lead our client services team, oversee the delivery of influencer marketing campaigns, and act as a key bridge between our clients, internal teams, and new business functions.

Team: Disrupt

Reports to: Managing Director

Salary: £65k

This is a senior leadership role that requires strategic oversight, excellent people management skills, and a proven track record in client success. The successful candidate will ensure seamless delivery during the maternity cover period, maintaining high standards of client satisfaction, team development, and agency growth.

What Makes The Disrupt Team Special

We’re a close-knit team of influencer marketing specialists – each bringing unique sets of interests and skills. What truly makes us special is our agility and authenticity: We generate genuine influence, and partner with influencers who genuinely align with brands, crafting campaigns that feel organic, not transactional. Our team thrives on innovation, constantly thinking outside of the box to create impact that’s measurable and meaningful.

How We Work

We’ve refined our internal processes over years of delivering high-performance campaigns. That means consistency, clarity and a high standard of delivery – every time.

We work with flexibility and autonomy, allowing team members to play to their strengths and grow in line with their ambitions. But above all, we work together. Whether it’s knowledge-sharing, lending a hand or celebrating wins – collaboration and open communication are at the heart of how we operate.

What You Will Do

Delivery & Operations

• Lead weekly internal campaign calls and oversee project delivery/campaign activity across all clients
• Review and manage agency processes to ensure consistent standards across delivery, and act as final approval for any external campaign documents
• Oversee team resourcing, ensuring account coverage and capacity are effectively managed
• Manage scope & contract documentation, including SOWs and invoicing
• Oversee budget forecasts, review and approve project costs and manage internal administration workflows where required
• Act as a point of escalation across all clients, both for internal teams and external stakeholders
• Maintain high standards of client satisfaction across all accounts by regularly gathering feedback, monitoring campaign output and escalating quality concerns

Line Management & Team Development

• Hold weekly 1:1s with direct reports to discuss projects, development, and challenges
• Lead growth conversations to support skill development and career progression
• Provide ad-hoc support for team members where required, including internal and external campaign issues/requirements

About You

• Senior client services leader with proven experience in an agency environment (influencer, creative, marketing, or digital).
• Strong understanding of client relationship management and campaign delivery.
• Experienced in people leadership, including line management, training, and career development.
• Confident in financial management, including budgets, forecasting, and commercial targets.
• Skilled at process development and operational oversight.
• Excellent communicator, able to influence at a senior level and act as an escalation point for clients and team.
• Comfortable balancing hands-on delivery with strategic oversight.
• Experience in Influencer Marketing preferred.

Our Interview Process

We value transparency and want you to feel prepared every step of the way:

• Introductory Call – A brief conversation with our People Experience team to learn more about you and your interests. (15-20 mins)
• First Interview – Meet with two of our senior team members to discuss your experience and the role. (45-60mins)
• Final Interview – Showcase your skills through a relevant task and discuss with our Senior Director of Influencer Services and Managing Director. (45-60mins)

Perks And Benefits

• Dynamic, Flexible Working: Work is what we do, not where we do it. We believe in a working environment where we thrive and can do our best work.
• Private Medical Insurance: We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs.
• Financial Wellbeing Coaching: Access to Bippit which provides access to professionally qualified coaches for budgeting and financial planning.
• 1-1 Counselling & Mental Health Support: Six 1-1 therapy sessions plus access to self-directed content and live workshops.
• Subsidised Gym Membership: Access to a platform of multiple gyms across the UK.
• Enhanced Parental Leave: Competitive packages with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay.
• Interchangeable Bank Holidays: Ability to swap holidays for cultural/religious days.
• Matchable Partnership: Two paid volunteering days via Matchable.
• Work from Abroad: Up to 30 days a year working from another country.
• Personalised Career Progression: Personalised development plan with training opportunities.
• And lots more!

At Disrupt, we’re passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. We’re committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles—your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We’re dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.

Seniority level

• Director

Employment type

• Contract

Job function

• Business Development and Sales
• Industries
• Marketing Services

Referrals increase your chances of interviewing at Disrupt Marketing by 2x

Uxbridge, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

What You Need To Know

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.