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Head of Communications

Are you ready to transform the insurance industry?

Policy Expert is a forward‑thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1‑rated home insurer by Review Centre since 2013.

What you'll be doing

We're looking for a charismatic and dynamic leader to step into the role of Head of Communications, someone who can bring big ideas, a bold personality, and a contagious enthusiasm to our communications strategy.

As our Head of Communications, you'll be the voice that connects our people with the heart of our business. You'll lead from the front, managing our communications platforms and orchestrating the flow of information to keep our teams informed, engaged, and inspired and to maintain our image and reputation externally.

Your role will span internal and external strategic communications planning, content creation, and execution – ensuring seamless communication that aligns with our brand tone and voice. This role also has accountability for ESG, as well as our main internal business events, including Leadership Conferences, and our external Public Relations.

Responsibilities

• Develop and execute a bold, creative internal communications strategy that aligns with our company's vision/values and rapidly evolving goals.
• Deliver a unique‑to‑us external communications strategy that includes PR and Thought Leadership, identifying market opportunities, elevating our spokespeople and expertise, and managing reputational risk.
• Develop our ESG strategy and planning, ensuring our commitments align with our business and resonate with our stakeholders.
• Lead the creation of vibrant, compelling content that brings our company's story to life across all internal channels, including newsletters, videos, intranet, and live events.
• Drive initiatives that energize our colleagues, amplify our unique culture, and foster a strong sense of community and belonging.
• Be a visible, approachable leader who can connect with colleagues at all levels, delivering messages with personality, passion, and authenticity.
• Continuously seek out and implement fresh, innovative approaches to communication, leveraging new tools, platforms, and trends to keep our messaging dynamic and engaging.
• Inspire, mentor, and lead all creative communications, cultivating a culture of collaboration, excellence, and high energy.
• Act as a key advisor to leadership during times of change, ensuring clear, empathetic, and impactful communication that guides employees through transitions.
• Lead communication efforts during crises with confidence and clarity, ensuring all stakeholders are well‑informed and supported.
• Use metrics and employee feedback to assess the impact of communication efforts and continuously improve engagement and effectiveness.
• Lead our event calendar, ensuring our company events are engaging, well communicated and within budget.
• Help manage and improve internal communications channels and processes, including but not limited to the intranet, content management systems, e‑mail, videos, workshops, social media, and events, along with line‑manager and Exec communications.
• Be responsible for managing the company's intranet and collaborating with colleagues across the business to build a calendar of key business‑wide communications.

Qualifications

• A Master Communicator: Exceptional writing and editing skills, with the ability to translate complex business updates into clear, engaging messages that inspire action.
• Cultural Leader: Passionate about employee engagement, energized by shaping and influencing company culture; fosters an environment where everyone feels heard, respected, and included.
• People Leader: Direct reports across Internal Communications and ESG; ability to lead and inspire is essential.
• Creative Thinker: Brings fresh ideas and creative solutions; pushes boundaries to keep internal communications compelling and innovative.
• Experienced Organiser: Highly organized with a proven track record of managing multiple projects, including large‑scale conferences and events.
• Brand Champion: Strong understanding of brand tone and voice; comfortable creating visually engaging, on‑brand templates and materials.
• Tech‑Savvy: Comfortable with digital tools and platforms; experience managing internal communications channels and implementing new digital signage solutions.
• A Strategic Mind: Thinks big, sees the bigger picture, and aligns communications strategies with business objectives.
• Natural Leader: Presence and energy to captivate and inspire large, diverse audiences.
• Enthusiasm: Thrives in a fast‑paced environment; contagious positive can‑do attitude.
• Adaptable: Comfortable with change, can pivot quickly to meet evolving priorities.
• Experience: Relevant career experience in a communications role with demonstrable skills designing, delivering, and measuring the success of communication strategies and plans; proven ability to create compelling messages in all media, and practical experience of end‑to‑end planning and delivery of events and conferences.

Benefits

• ✅ This role will be based in our London office in a 50/50 Hybrid mode.
• Pension contribution match up to 7%.
• Private medical & dental cover.
• Learning budget of £1,000 a year + study leave (encouraged use).
• Enhanced maternity & paternity.
• Travel season ticket loan.
• ️ Access to a wide selection of London O2 events and use of a private lounge.
• Employee wellbeing programme.
• Prayer room in office.

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.