CX Engagement Solutions Manager

London, UK (Hybrid)

(To be considered for this role, you must already be eligible to work in the United Kingdom)

Qualifications and experience

• 7+ years of proven experience in leading CX transformation projects
• Significant industry/domain experience across various sectors
• Customer experience design, customer journey mapping
• Implementation of Conversational AI in CX workflows
• Strong expertise in one or more CCaaS solutions such as NICE, Genesys, AWS
• Ability to manage inbound and outbound customer interactions across channels like voice, email, chat, social media, and SMS
• Experience leading large technology-driven organizational change initiatives