Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED

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Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED

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Head of Customer Operations

Salary: £35,000 - £40,000 per annum

Location: Remote (UK-based preferred)

Our client is on a mission to revolutionise the way they experience Virtual Reality. Their award-winning VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team.

This is a key role, ensuring that every customer - from hardcore VR gamers to global enterprise clients - receives the world-class service they expect from an innovative tech leader.

They are looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology.

Must Haves:

• Genuine enthusiasm for VR and gaming.
• Strong understanding of Shopify.
• Proven experience with CRM systems (HubSpot ideal).
• Solid grasp of logistics (domestic: UK & USA; international).
  
  
  

• Experience in technology product launches.
• Marketing exposure: Email, Google Ads, Meta Ads.
• Understanding of China manufacturing and logistics.
• Hands-on technical support experience with technology products.
  
  
  

• Manage their CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries.
• Lead and coordinate external customer service teams and agents during peak sales and seasonal periods.
• Collaborate with the Operations team to support global logistics and day-to-day operations.
• Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more.
• Manage refunds, returns, and replacements via international 3PL providers.
• Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others).
  
  
  

• Be part of a fast-growing VR hardware innovator shaping the future of immersive technology.
• Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company.
• Opportunity to work across multiple disciplines - operations, logistics, marketing, customer success.
• Competitive package with room to grow as the company rapidly scales internationally.
  
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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