• Previous experience within a similar role is essential
• Hybrid working available

About Our Client

This organisation operates within the property industry and is recognised for its commitment to delivering top-tier services to its clients. As a growing company, it values innovation, operational efficiency, and customer-focused solutions.

Job Description

• Develop and implement customer service strategies to align with business objectives.
• Lead and manage the customer service team, ensuring high performance and engagement.
• Monitor and improve customer satisfaction metrics through effective service delivery.
• Collaborate with other departments to enhance the overall customer experience.
• Analyse customer feedback and trends to identify areas for improvement.
• Oversee the implementation of new tools and technologies to support service excellence.
• Ensure compliance with industry regulations and company standards.
• Report on team performance and customer service KPIs to senior management.

The Successful Applicant

A successful Head of Customer Service should have:

• Proven leadership experience within customer service in the property industry.
• Strong knowledge of customer service strategies and operations management.
• Experience in implementing process improvements and customer-focused initiatives.
• Excellent problem-solving skills.
• Ability to work collaboratively across departments.
• Proficiency in using customer service software and reporting tools.

What's on Offer

• Hybrid working options to support work-life balance.
• Performance-based bonus structure.
• Opportunities for professional growth and development.
• A supportive and collaborative company culture.