Your role is transformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA's products and services.

Responsibilities:

1. Ensure customer success strategies are adaptable across evolving product lines and service models.
2. Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale activities, including onboarding, engagement, product adoption, service governance, health & satisfaction, continuous improvement, and customer retention.
3. Drive renewals, upsells, and cross-sells by identifying opportunities for expansion.
4. Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery.
5. Work closely with Product teams to understand and influence strategy & product development initiatives, representing the customer voice.

You will be passionate about creating value and leading high-impact teams, with a genuine desire to make a positive difference! You should have approximately 5 years of experience in a fast-paced, change-intensive Customer Success environment.

Qualifications:

• Proven success working across organizational systems & best practices to deliver optimal customer experiences and outcomes.
• Demonstrates resilience, growth mindset, and the ability to review and drive opportunities for growth and evolution.
• Excellent relationship and senior stakeholder management capabilities with strong influencing skills. Collaborates easily & effectively, building trusted advisor status through regular honest & effective communication.
• Manages a team with empathy, curiosity, and a desire to support individual development, helping team members achieve their goals.

At QA, our mission is to help everyone find their place in the world. We celebrate the diverse community that different individuals cultivate. As an equal opportunity employer, we ensure our workplace is inclusive for all.

Benefits:

• Competitive salary with a comprehensive benefits package.
• 27 days annual leave.
• Study support package.
• 3 full training days from a wide range of courses.
• Continuous personal development.
• 2 days off for charity work.
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns).
• Hybrid working model.