**Location:** Liverpool/Newport/Norwich/Birmingham****Job Summary****The Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination, and delivery of critical digital projects and program delivery, ensuring alignment with organisational objectives. This role demands strong leadership, analytical expertise, and an ability to manage complex change initiatives across the organisation.**Directorate Overview**The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.****Team Summary****You will be joining the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.**Key Accountabilities****Essential Criteria (to be assessed at application stage):****Success Profiles (to be assessed at interview):**You will be assessed against the following **Behaviours:*** Leadership* Communicating & Influencing* Delivering at Pace* Making Effective DecisionsYou will be assessed against the following **Technical Skills (Some of the below technical skills will be tested via a exercise given at interview)*** Business Analysis* Agile and Lean practices(A link to the Civil Service Success Profiles Framework is provided below)**Assessment**If you are shortlisted, you will be asked to take part in an alternative leadership assessmen**t**. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel's decision making and highlight areas for the panel to explore further at interview.*Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.***What we will offer you, here are some of the benefits you can expect:*** Competitive salary* Generous pension scheme* A discretionary non-contractual performance related bonus* Working remotely in addition to working in advertised office location* Flexi time scheme (available for B1-B6)* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays***Explore fully how we will******your work.***.The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and theWe want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk**Working flexibly, delivering outcomes**CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.**Selection Process**Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 6th October and interviews will be held WC 3rd November either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)*To find out more about our recruitment process please click*Please note: *Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our* *for more information on appropriate and inappropriate use.***Complaints procedure**Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk* Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.* Build and Lead the community of practice and build capability and excellence in delivery management and business analysis.* Develop and execute strategies for end-to-end delivery of IT projects and programmes, ensuring they are completed on time, within scope, and within budget.* Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.* Develop and maintain the digital delivery management frameworks, methodologies, and standards including agile and lean practices.* Monitor and report on delivery progress, risks, and issues, ensuring effective mitigation and resolution.* Promote best practices in business analysis, including requirement gathering, process optimisation, and stakeholder engagement.* Contribute to business case development and drive the realisation of benefits and value from digital change initiatives.* Manage resource planning, capacity, and utilisation across multiple digital projects to promote effective cross functional delivery* Experiment with new and innovative ways of working to enhance delivery across the enterprise and generate successful outcomes.* Strong track record in digital and non-digital stakeholder management/engagement with the ability to resolve conflicts and issues* Experience in driving digital transformation and IT solution delivery.* Extensive experience leading IT delivery management teams, with a strong background in managing complex IT projects and programmes.* Deep understanding of IT project methodologies, including Agile, Prince2, or similar frameworks.* A relevant certification such as Prince2, PMP, Scrum, Agile, Business AnalysisCrown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.
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