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Head of Digital Infrastructure - Bristol (Hybrid 1-2 days/week in office) - Salary up to £87,000 (with excellent benefits) We’ve partnered with one of Bristol’s most prominent organisations to help find someone to advance their Digital Infrastructure portfolio and provide an effective digital-first strategy, roadmap and support service to meet the demands of the business. The portfolio is diverse and delivered through traditional and hybrid-cloud deployment models and includes many business-critical applications. You will be reporting to senior leadership on the status and performance of the entire Infrastructure Platform portfolio, assess the capability of current systems and emerging technologies to continuously improve the portfolio and advise the business effectively. You will build, lead and develop a skilled team, support them in their day-to-day operational work and throughout their career development. You will ensure that the resources available to them are effectively managed and planned, leveraging infrastructure as a code (IaaC) and end-to-end automation practises and providing technical leadership to projects and change, such as accurate planning information, estimates and dependencies. Responsibilities:

• Define and execute the Digital Infrastructure portfolio strategy as part of the overall IT Operations strategy, including the vision for how digital services will drive positive experiences, foster greater collaboration.
• Be the initial point of contact and advice for best practice on Digital Infrastructure. Provide technical architectural expertise, direction, advice and inspiration to your team and others and ensure these are aligned to organisational goals, objectives and standards to deliver a world class service.
• Stay abreast of emerging technologies and standards to ensure the delivery of robust, secure and performant Digital Infrastructure services to the business.
• Develop investment plans and operating budgets for the Digital Infrastructure portfolio that reduces technical debt and increases innovation and speed to market.
• Formulate IT policies, processes and Service Level Agreements relating to Digital Infrastructure in conjunction with the IT Operations Director.
• Ensure up to date Production Systems Architecture diagrams and Support Models exist for each infrastructure platform within the portfolio alongside standard IT Technical documentation deliverables throughout the system life cycle.
• Plan and provide resources and expertise to support the delivery of larger infrastructure projects and programmes, managing contracted resources and third-party resources where applicable.
• Actively manage relationships with vendors ensuring awareness of technology roadmaps. Act as a liaison point between the business and key vendors, maintaining key relationships to the advantage of the business.
• Co-ordinate the planning, prioritisation and execution of upgrades and technology refresh for all Infrastructure Platforms, including development & testing.
• Responsible for full-service delivery undertaking structured planning to ensure: sufficient system capacity is made available; that renewal plans to replace obsolete or at-risk technology are timely; and that SLAs with the business are being met or exceeded.
• Provide second- and third-line support for those services within the teams remit and act as an escalation for technical difficulties, complex or urgent queries, issues and incidents.
• Develop, mentor and motivate staff using a supportive and collaborative approach, ensuring team members have clarity and belief in the vision and values. Co-ordinate personal development plans, training and cross-training efforts to broaden staff skillsets and provide backup to key positions
  
  

• Define and execute the Digital Infrastructure portfolio strategy as part of the overall IT Operations strategy, including the vision for how digital services will drive positive experiences, foster greater collaboration.
• Be the initial point of contact and advice for best practice on Digital Infrastructure. Provide technical architectural expertise, direction, advice and inspiration to your team and others and ensure these are aligned to organisational goals, objectives and standards to deliver a world class service.
• Stay abreast of emerging technologies and standards to ensure the delivery of robust, secure and performant Digital Infrastructure services to the business.
• Develop investment plans and operating budgets for the Digital Infrastructure portfolio that reduces technical debt and increases innovation and speed to market.
• Formulate IT policies, processes and Service Level Agreements relating to Digital Infrastructure in conjunction with the IT Operations Director.
• Ensure up to date Production Systems Architecture diagrams and Support Models exist for each infrastructure platform within the portfolio alongside standard IT Technical documentation deliverables throughout the system life cycle.
• Plan and provide resources and expertise to support the delivery of larger infrastructure projects and programmes, managing contracted resources and third-party resources where applicable.
• Actively manage relationships with vendors ensuring awareness of technology roadmaps. Act as a liaison point between the business and key vendors, maintaining key relationships to the advantage of the business.
• Co-ordinate the planning, prioritisation and execution of upgrades and technology refresh for all Infrastructure Platforms, including development & testing.
• Responsible for full-service delivery undertaking structured planning to ensure: sufficient system capacity is made available; that renewal plans to replace obsolete or at-risk technology are timely; and that SLAs with the business are being met or exceeded.
• Provide second- and third-line support for those services within the teams remit and act as an escalation for technical difficulties, complex or urgent queries, issues and incidents.
• Develop, mentor and motivate staff using a supportive and collaborative approach, ensuring team members have clarity and belief in the vision and values. Co-ordinate personal development plans, training and cross-training efforts to broaden staff skillsets and provide backup to key positions
  
  

• Automation
• IT Operations
• Support
• Bristol, England, United Kingdom
  
  

• Head of IT Operations
• System Engineer
• Systems Administrator
  
  

• English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Technology, Information and Internet

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