Overview

Location London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable)

Working hours Full time (9day Fortnight companywide)

Contract type/duration Permanent

Band: 4.3

Reporting to: Director of Digital & IT

Salary: £80,000 - £89,000 (Dependent on office location and proven ability)

Closing date: 24/09/2025

The role

As Head of Digital Workplace & Innovation, you will lead the transformation of how Connected Places Catapult works, collaborates, and innovates. You will champion user centric digital solutions that empower teams, streamline operations, and enable data-driven decision making across the organisation.

This role is pivotal in shaping the technical direction of our digital workplace, ensuring it aligns with our strategic goals and delivers exceptional value to our internal customers. You will lead a high performing team, drive innovation through the Microsoft technology stack (including Dynamics, M365, Power Platform and CoPilot), and collaborate with internal and external partners to deliver impactful, scalable solutions.

You'll demonstrate a strong customer focus, supporting colleagues across the organisation with the tools and technology they need to deliver effective and collaborative solutions.

The role will be responsible for the management and oversight of the Digital team and the introduction of new transformative digital innovations as we develop out our Microsoft suite of products.

Experience is critical in the design and delivery of complex enterprise solutions built around the Microsoft technology stack. The role will involve managing the team responsible for these technologies, working closely with both inhouse specialists together with external consultants, partners and the wider business. The role will work alongside an inhouse corporate IT team running infrastructure and service delivery of existing services to the business and cyber security.

Responsibilities

• Strategic Leadership

• Define and deliver the digital workplace strategy aligned to CPC’s corporate objectives.

• Shape and guide the roadmap for digital tools, platforms, and services that enhance productivity and collaboration.

• Provide strategic advice to senior leadership, using data and insights to influence decisions.

• Customer Centric Innovation

• Champion a customer first approach to digital service design and delivery.

• Lead the continuous improvement of digital tools and processes based on user feedback, analytics, and service design thinking.

• Drive innovation through automation, low-code/no-code platforms, and emerging technologies.

• Team Leadership & Development

• Inspire, coach, and develop a high performing, inclusive team.

• Foster a culture of psychological safety, experimentation, and continuous learning.

• Set clear goals, provide regular feedback, and support professional development.

• Operational Excellence

• Oversee the design, delivery, and optimisation of enterprise solutions built on Microsoft technologies.

• Collaborate with infrastructure, cybersecurity, and service delivery teams to ensure seamless operations.

• Manage budgets, resources, and vendor relationships effectively, ensuring value for money and strategic alignment.

• Collaboration & Influence

• Work cross-functionally with business units, IT, HR, and external partners to co-create impactful digital solutions.

• Ensure corporate information is cascaded appropriately and business confidentiality is maintained.

• Contribute to inclusive innovation and sustainability across all digital initiatives.

Competencies

• Provide coaching and feedback that drives development, innovation, creativity, and delivery in team using key metrics and data points, offers challenge and support as required to maintain high performance.

• Use emotional intelligence to create an environment where team members feel safe to experiment, challenge and try new things.

• Seek, encourage and create the conditions for continuous improvements in processes, systems, behaviours and ways of working.

• Build motivation and engagement in the team through understanding of the person, their aspirations and development needs.

• Manage performance through effective goal setting based on business and role objectives and development needs or desires. Complete regular one on one discussions and performance reviews that ensure clarity over performance levels and development areas.

• Provide clarity of expectations and takes ownership of wider team performance.

• Managing change, navigating the team through the transition fog, mitigating resistance, and ensuring everyone's on board with the new direction.

• Organise the work and team around multiple simultaneous initiatives, with reference to key policies, practices and procedures, effectively prioritises tasks and delegates effectively.

• Use management information to understand trends, gaps, challenges and opportunities and make commercial decisions.

• Actively build an inclusive and sustainability focused team culture that celebrates the value of diverse experiences and perspectives, ensures team compliance with policies, and apply equalities impact assessments on all aspects of work at CPC.

• 9 day fortnight for everyone, we have a full company shutdown every other Friday.

• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.

• Competitive pension, up to 10% company contribution to help you save for your future.

• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.

• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.

• Cycle to Work Scheme encouraging a healthy and sustainable commute.

• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.

• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.

• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.

• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.