Overview

TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes.

TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships.

In connection with your candidacy, you will be asked to review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This document is designed to help you understand whether TetraScience\'s values and ethos align with you. You will be expected to embody its contents daily if you join us.

What You Will Do

• Develop and execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
• Leverage and coordinate cross-functional teams (Legal, Engineering, Marketing, Product) to efficiently coordinate complex implementations and product deployments
• Aligning to the renewal strategy, collaborate with Sales leadership and Account Executives to define and implement account-specific plans to achieve sales objectives
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
• Manage renewal forecasting and reporting and regularly update senior leadership on progress toward targets
• Build and manage a high-performance delivery team, setting clear targets and objectives to ensure individual and team success
• Lead by example and coach your team to develop in their careers and inspire your team to do the best work of their life
• Employ analytical and EQ skills to generate insights from customers\' data strategies and actions
• Travel to customer locations 5-20% monthly. Dependent on account and team needs

Requirements

What You Have Done

• 10+ years in delivery leadership roles within the Life Sciences software and data market
• 5+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 100 bio/pharma cohort (not biotech alone)
• Delivered complex enterprise deals - $ millions to tens of millions in ARR per deal
• Expanded customer land deals on a regular basis - $ hundreds of thousands to millions in ACV
• Created the highest performing teams in your orgs
• Evidenced strong leadership skills while navigating difficult periods with your team
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast-paced, team environment

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work

We are not currently providing visa sponsorship for this position