Head of Enterprise Applications Integrations

We are seeking a highly experienced and strategic Head of Enterprise Applications Integration to lead the design, delivery, and governance of our enterprise integration strategy. This senior leadership role will ensure our application landscape is connected, scalable, secure, and compliant—enabling the business to operate seamlessly across platforms. This role will combine technical depth in integration platforms—particularly MuleSoft—with exceptional communication and leadership skills to influence senior stakeholders, run a high-performing team, and deliver mission-critical programmes. Looking forward, this role will shape the next generation of integration, harnessing AI, automation + orchestration, and event-driven architectures to future-proof the business.

Reporting to Director of Technology for Enterprise Applications

Responsibilities

• Integration Strategy & Leadership
  • Define and own the enterprise applications integration strategy, ensuring alignment with corporate objectives and technology roadmaps.
  • Champion integration best practices and ensure scalability, security, and resilience across all solutions.
  • Provide expert guidance on integration design patterns (e.g., API-led connectivity, event-driven architecture, microservices).
  • Explore and implement emerging technologies, such as AI-driven integration monitoring.

• Delivery & Governance
  • Lead end-to-end delivery of integration projects across SaaS (Salesforce, Workday, FenX, etc), and legacy, self-hosted applications.
  • Establish governance frameworks for integration design, configuration, and operations, ensuring adherence to ITIL, TOGAF, and COBIT principles, including API lifecycle management, versioning, and access control.
  • Oversee compliance with regulatory frameworks such as GDPR, PCI-DSS, SOX, ISO 27001, and embed data security policies in all integration processes.
  • Lead the setup, configuration, and ongoing optimization of MuleSoft Anypoint Platform, including API gateways, runtime management, and connectors.
  • Implement monitoring, observability, and logging to ensure service reliability and lead incident management.
  • Ensure integration platforms are secure, scalable, and compliant with enterprise architecture standards.
  • Monitor project performance, manage risks, and ensure timely delivery within budget.
  • Manage licence consumption and budgets; develop and control the annual Integration budget in line with IT and enterprise objectives.

• Stakeholder Engagement
• Act as the trusted advisor to senior stakeholders, translating complex technical concepts into clear, actionable insights for non-technical audiences; partner with C-level executives to prioritise integration roadmaps across finance, HR, supply chain, and customer operations; influence and negotiate at steering group level.

• Team Leadership
• Lead and develop a specialist team of integration architects, engineers, and analysts; foster a culture of engineering excellence, innovation, and continuous improvement; provide coaching on integration platforms and emerging standards.

• Future-Ready Innovation
• Drive adoption of AI and machine learning to improve integration observability, anomaly detection, and predictive monitoring; promote event-driven real-time data exchange; govern APIs as business assets; build scalability for IoT, data platforms, and AI-enabled applications.

• Key Outcomes – First 12 Months
• Establish a formal Integration Centre of Enablement (C4E) with standards, patterns, and governance controls.
• Deliver a scalable, secure MuleSoft Anypoint Platform integrated with monitoring and CI/CD pipelines.
• Lead flagship integration deliveries demonstrating enterprise-wide value (e.g., Salesforce–ERP or Workday–Finance).
• Build and stabilise a high-performing integration team with defined roles and development plans.
• Secure C-level confidence in the integration strategy with clear KPIs and measurable business outcomes.
• Publish and begin executing a 3–5 year integration roadmap aligned with enterprise data strategy.

Skills & Experience

• Proven track record delivering complex enterprise integration programmes in large-scale organisations.
• Expert knowledge of MuleSoft Anypoint Platform (API Manager, Runtime Manager, Exchange, DataWeave).
• Strong understanding of integration design patterns (synchronous/asynchronous messaging, pub-sub, ETL/ELT, APIs, microservices).
• Experience integrating Salesforce, Workday, ERP systems (SAP/Oracle), ServiceNow, and custom applications.
• Experience establishing integration governance using TOGAF, ITIL, COBIT; adopting DevOps/CI-CD practices.
• Familiarity with cloud platforms (AWS, Azure, GCP) and their integration services.
• Awareness of AI, event-driven, and API-first strategies in enterprise IT.
• Exceptional communication and stakeholder management at C-level.
• Strong project and programme management experience, delivering at pace.

Qualifications (desirable)

• MuleSoft certifications (e.g., MuleSoft Certified Integration Architect).
• Degree in Computer Science, Information Systems, or related discipline.
• Additional certifications in TOGAF, ITIL v4, PRINCE2, or SAFe Agile are a plus.
• Experience in regulated industries is an advantage.

We provide in-house training for relevant technical knowledge and professional qualifications to support your development. You will need to be quick to learn new systems and great with people, as close working relationships with colleagues and clients are central to what we do.