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Head of Facilities, Corporate Services, New York

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Estates

Job Description (Roles and Responsibilities)

Main purpose of job:

The British Government's Mission in New York has an exciting opportunity for a dynamic and driven person to join the Corporate Services Team as the Head of Facilities. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US, supporting work at the forefront of international diplomacy in order to make a real difference globally.

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. In this role you would be working in a diverse international environment to support UK diplomats, armed forces personnel and other country based staff operating across the British Government's network of Consulates and Government Offices in the United States. This network provides a platform for approximately 30 Government departments and agencies to conduct their work in the United States and is made up of over 900 staff with a rich and diverse background, skill sets, and experiences.

This role offers the opportunity to support on the wider enablement function within the Consulate and the UK's Mission to the UN in New York. The post holder will manage and maintain the entire portfolio of real estate (owned and leased properties) that encompasses the two posts in New York including accommodation for all of our diplomats, the management of the three representational properties of the Ambassador, Deputy Ambassador and Consul General as well as the functional management of the Office location in Midtown Manhattan. This role is Head of the Estates team, directly manages five staff and works with both internal and external stakeholders.

The New York British Government Office is comprised of over 200 staff, across two offices, 8 Government Departments, and a wide range of policy priorities. The successful candidate will therefore be working with diverse range of stakeholders and issues - exceptional people management and clear written and spoken communication skills are essential. The jobholder must have an adaptable approach with a willingness to learn and work flexibly across a broad range of issues, including new areas not covered above, which might emerge during the individual's time in the role. Therefore, the successful candidate will be collaborative, proactive and willing to help others enthusiastically.

We are looking for a highly motivated individual who has a passion for service delivery. Team members should be able to operate comfortably in a high paced environment, have good communications skills and be able to think innovatively and creativity in their approach to problem solving. The ideal candidate will have prior team management experience. Whilst experience in an associated sector would be advantageous, it is not essential; applications from candidates with broader experience are also welcomed. A positive attitude and strong work ethic will be paramount.

Roles and responsibilities

• Develop, implement and maintain accommodation policy: Ensure that accommodation policies are reviewed regularly, that they reflect FCDO guidance and that current rent ceilings are applied. Bring forward any necessary recommendations to the Post Housing Committee for changes to accommodation policy. Ensure that policy statements are clear and accurate.
• Manage process and procedures for leasing of residential property: Ensure all leases are compliant with FCDO guidance and local law and that properties meet health and safety requirements. Working with the Accommodations Officer, who will oversee day to day lease management.
• Management of the Estates Budget ($500k): Manage the Estates budget, ensuring that all funds are profiled for the year. Prepare budget estimates for future years spend. Where necessary, provide business case and justification for spend.
• Leadership of Facilities Team: Provide strong leadership and guidance to the Facilities team, ensuring that it is a coherent and effective operation within the wider Corporate Services Group. Ensure all work streams are being implemented and high standards of service delivery are being met.
• Corporate Agenda: Ensure that the management of the Estate reflects wider change initiatives particularly on environmental issues and corporate services (standardise, streamline, simplify). Participate/ contribute/ inform in the relevant Post committees, including the Housing Committee, Health & Safety Committee, and Green Committee. Maintain high standards of Customer Service. Secretariat the Post Housing Committee.
• Health and Safety: Working with Regional Technical Lead and posts' H&S Officer, ensure that the working and living environment for all staff and the families for UK-based staff is compliant with FCDO guidance. Ensure warehouse is maintained according to all FCDO guidance.
• Project manage minor works projects: Carry out project management of works funded by the FCDO. Ensure all works meet FCDO procurement guidelines. Provide communication to all staff where the works may affect the business continuity of the Embassy/ Residence.
• Support major works projects: Working collaboratively with internal and external teams that are taking the project(s) forward, providing post level support as required. Ensure expectations of staff and leadership are managed sufficiently in terms of impact to BAU.
• Vendor/ supplier Management: In conjunction with the Procurement Specialist, continually review large value supplier/ vendor performance to ensure that required standards are being met, performance is monitored and value for money is being achieved.
• Stakeholder Management: Communicate clearly and in a timely manner with stakeholders throughout the New York Posts on relevant issues from the Estates strategy/ planned projects/ planned maintenance, etc. Also liaise with London regularly to update changes on the Estate.
• Line Management: Carry out direct line management duties for 5 staff.
• Perform other ad-hoc duties as required.

Resources managed

Team of ten staff, five direct reports, five indirect reports. Budget: $500,000 Estates.

Language requirements

Language: English

Level: Expert

Essential qualifications, skills and experience

Essential on arrival:

• Experience in a fast-paced, professional office environment.
• Proven record in team leadership and staff management.
• Excellent written and oral communication, particularly with senior stakeholders.
• Excellent Customer Service skills.
• Strong organisational, project and time management skills, with very good attention to detail.
• Solution driven with proven ability to prioritise and deliver results across multiple areas of work.
• Excellent networking skills with the ability to develop and maintain relationships at all levels.
• Flexible and resilient under pressure, with a proven track record of delivering results to a high standard within tight deadlines.
• Strong proficiency with Microsoft Office suite of programs, specifically MS Word, Excel, and Outlook.

Desirable qualifications, skills and experience

• Relevant work experience in property and property management.
• Familiarity with / experience of the NYC property rental market.
• Contract Management and procurement experience.
• Project management experience.
• Knowledge of local building codes and previous training Health and Safety standards (OSHA).
• Experience of working in international organisations.

Required behaviours

Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

2 October 2025

Grade

Higher Executive Officer (HEO)

Type of Position

Full-time, Permanent

Working hours per week

40

Region

Americas, Caribbean & Overseas Territories

Country/Territory

United States

Location

UK Mission to the United Nations, New York

Type of Post

British Consulate General

Number of vacancies

1

Salary Currency

USD

Salary

$87,130

Type of Salary

yearly

Start Date

24 November 2025

Other benefits and conditions of employment

US State Department requirements, background checks and security clearance prior to starting work. Hybrid working and learning/development opportunities. Extensive benefits package including generous leave, medical insurance options, 401(k) matching up to 7%, and work/life balance.

Note on visas and eligibility: The UK Government in the US has restrictions on certain visa types for non-diplomatic staff. If you are not a US Citizen or US Permanent Resident, or the dependent of a diplomat with an EAD card, you may not be eligible for employment. Check eligibility before applying.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

The British Embassy and its US Network embraces hybrid working and values collaboration and office presence when needed.

Learning and Development: The British Embassy and its US Network is committed to ongoing learning and development. We offer a platform for personalised learning for soft skills and technical/professional skills.

Working patterns: This role is full time (40 hours) with core hours of 9:00-15:00 and in-office presence at least three days a week, with site visits to accommodation around New York City.

Closing date: 02 October 2025, 23:55 Local Time.

Application instructions: Complete the online application form with all sections. Do not include personally identifiable information in the form to preserve anonymity in the sift process. Only successful candidates will be contacted.

Reserve list: Appointable candidates who are unsuccessful may be placed on a reserve list for up to 12 months. Internal candidates should inform their supervisor before applying.

Important: Vacancies for country-based staff roles are advertised on the official tal.net site (operated by Oleeo). If you apply through another site, we may not receive your application.

All information is kept confidential and in line with applicable employment policies.