Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-established DMC's global services.

We're seeking a results-driven professional to lead our Global Groups Division, managing a talented team while shaping strategy and enhancing operational excellence.

Your Mission

Lead our global sales and operations team, drive performance, and represent the department at the highest levels. You'll oversee the full CRM funnel, build strong client relationships, and contribute to the company's continued success.

What you\'ll do

• Lead and inspire a team of 6+ professionals
• Oversee CRM data, reporting, and sales funnel
• Manage key client relationships and handle escalations
• Deliver budgets, KPIs, and identify growth opportunities
• Champion training, automation, and process improvements
• Travel to destinations to monitor supplier standards

Qualifications

• Proven leadership in travel sales & operations
• Strong knowledge of European destinations
• CRM and data management expertise
• Excellent communicator, strategic and hands-on
• Comfortable with AI and digital tools

Benefits

• Up to £50,000 salary (DOE) + benefits (pension, cycle to work)
• 20 days holiday + bank holidays
• Hybrid working: 4 days office, 1 remote (after probation)
• Hours: 09:15-17:30 (flexibility during peak season)
• Great opportunities for growth & development

Join a collaborative, forward-thinking organisation where your leadership can make a real impact. Please apply online to this post by sending your CV and a covering note.