Overview

Join to apply for the Head of Highways & Parking Operations role at London Borough of Hillingdon.

Hillingdon Council is seeking a dynamic and experienced Head of Highways and Parking Operations to lead, manage, and deliver a high-performing service for the council. This role offers the opportunity to drive improvements in service delivery, manage large-scale infrastructure projects, and ensure operational excellence in highways and parking operations.

About the role

Hillingdon Council is seeking a dynamic and experienced Head of Highways and Parking Operations to lead, manage, and deliver a high-performing service for the council. This role offers the opportunity to drive improvements in service delivery, manage large-scale infrastructure projects, and ensure operational excellence in highways and parking operations.

Key Responsibilities

• Leadership & Strategic Direction
  • Lead and manage an effective highways and parking operations service, ensuring alignment with statutory and legal requirements.
  • Drive continuous improvement in service delivery, working with the Senior Leadership Team, Leader of the Council, and Cabinet Members to develop and implement effective highway strategies.
• Operational Management
  • Oversee the delivery of high-quality services, including highways maintenance, street lighting, traffic management, parking operations, and more.
  • Manage large highway capital investment projects, ensuring robust budget management and delivery.
  • Work closely with external partners, including TfL, to ensure successful delivery of major road schemes.
• Team Leadership
  • Manage, develop, and motivate a commercially driven team, ensuring all financial and performance targets are met.
  • Foster a culture of innovation, creativity, and continuous improvement within the team.
  • Ensure compliance with health and safety, equalities, diversity, and other statutory requirements.
• Financial & Resource Management
  • Take responsibility for a budget, ensuring efficient financial management and delivery of value for money.
  • Develop financial appraisals, risk maps, and project reports to ensure timely delivery and overall success of schemes.
• Customer & Stakeholder Management
  • Build and maintain strong relationships with key stakeholders, including residents, contractors, statutory bodies, and internal teams.
  • Ensure the delivery of high-quality customer service by responding to MP enquiries, complaints, and Freedom of Information requests in a timely manner.
• Health & Safety
  • Ensure the safety and well-being of staff and contractors, overseeing compliance with safety legislation and risk management plans.
• Performance Monitoring & Continuous Improvement
  • Monitor team performance, ensuring that KPIs are met.
  • Implement continuous improvement initiatives, ensuring that the service is responsive, efficient, and meets service delivery targets.

About You

We are looking for an experienced and strategic leader with:

• A strong background in managing highways and parking operations, ideally within a local government or public sector context.
• Proven experience in managing large-scale projects, budgets, and service delivery.
• A strong understanding of relevant legislation, including highways, transport, and parking regulations.
• Excellent communication and stakeholder management skills, with the ability to engage with senior leaders, contractors, and the community.
• A commitment to delivering a high-quality, customer-focused service.

What We Offer

• Hybrid working options to support a flexible work-life balance.
• A supportive and collaborative working environment.
• Opportunities for continuous professional development and training.
• A chance to make a tangible impact on the development of Hillingdon’s infrastructure and services.

If you are an ambitious and results-driven leader with a passion for highways and parking operations, we would love to hear from you.

Equity, Diversity and Inclusion

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This includes ensuring that all employees, job applicants and others who work for us are treated fairly. We welcome applicants from a wide variety of backgrounds and strive to provide reasonable adjustments to applicants with disabilities.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role. The option to choose is available, and candidates declaring a disability have the option to opt in for consideration under this scheme on a per-application basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to an Disclosure to the Disclosure and Barring Service and other pre-employment screening, including Right to Work verification and a health questionnaire. A minimum of 3 years of referencing is required.

Note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees in the redeployment pool must meet essential criteria for shortlisting to be prioritised. The role may close early due to high application volume; apply promptly to avoid disappointment.