Overview

We are looking to recruit a Head of Hospitality, Events and Experience to be responsible on a national contract for the strategic planning, leadership and execution of high quality events and client experiences to meet financial goals and exceed guest/client expectations.

Responsibilities

• Strategic Planning & Development: Develop and implement event strategies, operational plans, and quality assurance mechanisms to enhance client experiences and achieve business objectives.
• Event Execution: Oversee the end-to-end planning, setup, and delivery of diverse events, such as conferences, meetings, banquets, and private functions.
• Financial Management: Manage budgets, monitor performance against financial targets, and negotiate with suppliers to secure the best value and maximise revenue.
• Client & Stakeholder Relations: Act as a key point of contact for clients and internal stakeholders, building strong relationships and ensuring their needs are met.
• Supplier & Vendor Management: Liaise with and manage external suppliers and contractors to ensure efficient logistics and a high standard of service delivery.
• Quality Assurance: Implement and maintain robust processes to ensure all events and services meet agreed quality standards, safety regulations, and customer expectations.
• Operational Efficiency: Drive improvements in event processes, leverage systems for documentation and management, and ensure a smooth flow from planning to event conclusion.

Essential Skills

• Operational Expertise: Proven experience in large-scale event planning, logistics, and delivery.
• Financial Acumen: Experience in budgeting, P&L management, and financial analysis.
• Customer Service Excellence: A passion for service and the ability to deliver exceptional experiences to guests.
• Communication Skills: Excellent verbal communication skills for interacting with diverse stakeholders and clients.
• Detail-Oriented: Thoroughness and a strong attention to detail are critical for event success.

Benefits

• Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers