Overview

We\'re looking for an experienced Head of Hospitality to join our team and take ownership of a dynamic client-facing hospitality and events operation. Based at BDO, you will lead the delivery of exceptional service, manage a high-performing team, and work collaboratively with clients and stakeholders to exceed expectations at every level.

What You’ll Be Doing

• Leading a team to deliver outstanding hospitality services and events that align with client expectations and brand standards.
• Building strong relationships with clients and internal teams, including reception and executive assistants, to ensure seamless event execution.
• Driving commercial performance - optimising costs, improving profitability, and identifying upsell opportunities.
• Ensuring compliance with all policies and procedures, with a strong focus on health, safety, food safety, and environmental best practices.
• Playing a key role in client satisfaction, retention, and business growth through strategic planning and operational excellence.

Key Responsibilities

• Deliver and exceed contractual obligations while maintaining a client-centric approach.
• Manage budgets, stock control, and procurement to ensure profitability and cost efficiency.
• Implement marketing initiatives and seasonal promotions to drive consumer engagement and increase revenue.
• Monitor and enhance service standards, address customer feedback, and drive team training.
• Collaborate with other departments to manage labour and reduce overhead costs.
• Lead sustainability and health & safety initiatives across the department.

What We’re Looking For

• Proven leadership experience in hospitality or events within a corporate or high-end service environment.
• Strong commercial awareness with a track record of managing budgets, labour, and gross profit margins.
• Excellent communication and relationship-building skills - client-focused and solution-oriented.
• A genuine passion for service excellence, innovation, and continuous improvement.
• Understanding of HSE, food safety, and environmental standards (training provided if needed).
• A team player mindset, ready to lead by example and inspire others.

Benefits

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0209/42121001/52760480/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!