Job Description - Head of Inflight Retail- Operations (16160)

Job Description

Head of Inflight Retail- Operations ( 16160 )

Description

We are easyJet- a FTSE 100 listed, £multi-billion low cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,000 routes, connecting 35 countries across Europe and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares and friendly service.

It takes a real team effort to run an operation as big and logistically complex as ours and regardless of where you join us, no one day will ever be the same. One thing that does stay the same though is our people. They are energised, positive, inclusive, united by purpose, ready to meet problems head on and they have your back. We’re here to win together. We call that our ‘Orange Spirit’. It’s what makes our teams fun to be a part of and what brings us together.

Your Mission:

· Strategic Sales Delivery- Lead the development and execution of our inflight sales strategy in partnership with the commercial team, driving onboard revenue and customer satisfaction.

· Supplier & Contract Management- Oversee inflight retail suppliers to ensure contractual compliance across stock availability, bar packing, EPOS, crew food and catering schedules. Holding regular performance and governance meetings.

· Crew Engagement & Commission- Set sales per head targets, manage commission structures and work cross functionally to support crew awareness, engagement and incentives for inflight retail sales.

· Operational Efficiency- Lead the planning and execution of bar optimisation, dynamic loading and EPOS functionality, ensuring compliance with aircraft weight limits and crew service expectations.

· Compliance & Safety Oversight – Work with Cabin Safety and compliance teams to uphold high safety standards onboard. Including food safety, disruptive passenger protocols and safety net processes.

· Budget Management- Own inflight retail cost controls and budgeting, working with finance teams to manage OPEX and forecast future spend in line with strategic initiatives.

· Innovation & Sustainability- Champion new solutions such as pre order, EU duty free and closed loop Wi-Fi while leading sustainability initiatives to reduce waste and improve inflight retail environmental impact.

· Data & BI Reporting- Ensure data led decision making through BI reporting and EPOS insights to track trends, drive improvements and align with broader commercial goals.

What You’ll Bring to the Team

· Proven experience in inflight retail, onboard sales, or commercial operations. Ideally within aviation, travel, hospitality, or FMCG.

· Strong leadership background with a passion for developing teams and inspiring cross functional collaboration.

· Commercially sharp with experience managing supplier relationships, contracts and service level delivery.

· Experience leading retail focused change programmes or new product launches.

· Deep understanding of stock optimisation and fraud/loss prevention practices.

· Budget ownership experience with the ability to balance cost control with customer and crew satisfaction.

· Excellent interpersonal and stakeholder management skills with the ability to influence at all levels.

· A proactive mindset with a passion for innovation, operational excellence and sustainability.

Requirements of the Role

What you’ll get in return

· Competitive base salary

· Up to 30% bonus

· 25 days annual leave plus bank holidays

· BAYE, SAYE & Performance share schemes

· Flexible benefits package

· Excellent staff travel benefits

Location & Hours of Work

This 24 month fixed term contract role will be based in Luton and will be 40 hours per week, with some occasional travel required.

We welcome applications from people from all backgrounds as part of our ongoing commitment to having a team that truly represents the customers that we serve . You may feel that that you don’t meet every single requirement for this role, but we’d still encourage you to submit an application if

you feel you meet enough criteria to be considered. And if you need any adjustments or support during the recruitment process please let us know and we’ll work with you to find a solution.

#LI-JC2 #LI-HYBRID

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