The Head of Infrastructure & Cloud services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate.

The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as Service (IaaS). The postholder will also be responsible for leading and managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care.

The post holder will work with third party providers to deliver support and solutions and will be responsible for supporting highly available services configured according to industry standards.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

The role requires a balance of technical expertise gained through current, hands‑on system development, strong interpersonal and management skills, and the ability to build effective relationships in a complex environment. As Head of Infrastructure & Cloud Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support.

Key Responsibilities

• Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services.
• Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation.
• Developing and embedding processes to ensure robust service delivery and business continuity for Infrastructure and IaaS.
• Managing complex cyber security tools and services to ensure compliance with the NHS Data Security and Protection Toolkit and Cyber Essentials Plus.
• Conducting regular IT security vulnerability assessments, managing risks, and developing mitigation plans.

Here at The National Institute for Health and Care Excellence (NICE) we are passionate about the work we do and proud of the impact we make. We exist to help improve the quality, sustainability and productivity of health and social care in England.

The Digital, Information and Technology (DIT) Directorate (DIT) is an 80-person strong team that develops and maintains the digital infrastructure powering NICE. The team maintain and secure the digital services that supports all NICE, not only the internal systems but also the website and digital systems that our external stakeholders rely on.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

Our Benefits

• Generous NHS Pension – Secure your future with one of the most rewarding pension schemes in the UK.
• Flexible Working – Enjoy a healthy work‑life balance with options like remote working, compressed hours and flexible start/finish times.
• Exclusive Discounts – Save on shopping, dining and more with a Blue Light Card.
• Time to Recharge – Start with 27 days’ annual leave plus Bank Holidays.
• Inclusive Staff Networks – Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more – we celebrate diversity.
• Tailored Development – Grow your career with personalised learning and development opportunities.

For further details / informal visits contact: Name: Mark Perrett Job title: AD Infrastructure & Operations Email address: mark.perrett@nice.org.uk