Overview

Job Title: Head of Infrastructure & Enterprise Technology Risk. Salary: £114,810 - £135,070. Locations: Birmingham, Bristol, Edinburgh, Leeds, Halifax, Chester or Manchester. Hours: Full time. Working pattern: Hybrid, 40% (or two days) in an office site. We support flexible working – please check information on flexible working options.

Responsibilities

Lead and develop its risk specialist centre of excellence to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF). Advise senior leaders and Risk Owners on risk appetite decisions safely and at pace. Provide thought leadership, insight and oversight that supports the implementation of the second line of defence and its roles and responsibilities. Lead the approach to implementing risk policy, appetite, and control objectives to enable delivery of customer, regulatory and business outcomes. Here’s where you’ll make a difference:

• You’ll be leading and inspiring a team of risk specialists, ensuring collaboration toward the best outcomes for customers and the business.


• You’ll own and maintain effective risk policies and control objectives, ensuring alignment with all legal and regulatory requirements.


• Building strong partnerships with risk and control owners; act as the go-to operational risk expert, offering guidance and support.


• Regularly review and update risk strategies, monitor emerging risks, and adapt policies as needed.


• Focus on data-driven monitoring and automation, tracking risks in real-time and reporting clearly to stakeholders.


• Innovate and provide practical advice to senior leaders to help them make informed decisions and navigate trade-offs confidently.

What you’ll need

• Expertise in Operational and Technology Risk: Deep practical knowledge of operational and IT systems risk in financial services, including technology asset lifecycle management, configuration and build management, service management (capacity, change, problem and incident), architecture and design, development (including DevOps), resilience, networking, cloud services and shared responsibility models, storage and databases, operating systems, virtualization and containerisation, and mobile; plus understanding of emerging technologies shaping risk (AI, Digital Ledger Technology, Quantum).


• Regulatory & Industry Knowledge: Experience developing and managing policies, risk appetite, and compliance with laws, regulations, and standards.


• Decision-Making & Problem-Solving: Ability to assimilate complex data, make informed decisions, and balance risk and opportunity.


• Strategic Foresight: Anticipates regulatory, technological, and industry changes, shaping future risk and control strategies.


• Collaboration & Influence: Builds partnerships across business lines and inspires teams through strong communication and inclusive leadership.


• Continuous Improvement & Coaching: Drives data-led control objectives, supports skill development, and enables rapid organisational change aligned to strategy.

About working for us

We focus on inclusivity every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to belong and feel they can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We’re disability confident, so if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%


• An annual bonus award, subject to Group performance


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days’ holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.