Head of Marketing Communications and Digital

Join to apply for the Head of Marketing Communications and Digital role at Newcastle Building Society

About the Role

To support our growth ambition, we’re excited to introduce a brand new leadership role for our Newcastle and Manchester Building Society brands. This is a unique opportunity to shape the future of our brands, including the development of our Manchester Building Society brand across Greater Manchester.

You’ll develop and build a customer‑centric marketing communications & digital strategy aligned to our strategic priorities, commercial objectives and target audiences, delivering growth through the delivery of our proposition, products, services and experience.

This role is an integral part of the Brand & Marketing Leadership Team, so you can expect to shape thought leadership, strategic direction and build a high‑performing team, whilst working with critical senior stakeholders across the Society to deliver to our strategic ambition.

This role can be based out of our Newcastle Office (Cobalt) or Manchester Office (City Centre).

About You

We’re seeking a strategic marketing leader who can confidently influence and constructively challenge within a regulated environment. With a strong commitment to continuous improvement, commercial acumen and exceptional influencing skills, you’ll play a pivotal role in driving innovation and inspiring positive change across all levels of the Society through strategic plans and data‑driven insight.

You’ll bring a proven track record of shaping and executing multi‑proposition, multi‑channel marketing communication strategies at a senior level. Your leadership will be instrumental in building and nurturing high‑performing teams, empowering colleagues across all levels through guidance, support and inspiration.

To succeed in this role, you’ll have a strong background in Financial Services or experience operating within a regulated environment.

About Us

Newcastle Building Society is the North East’s largest Building Society whose purpose “Connecting our communities with a better financial future” inspires and directs our activities. We help people own their own home and plan and manage their finances and operate 31 branch network across the North East, Cumbria, Yorkshire. We’ve recently launched the Manchester Building Society in the North West and have ambitious plans to grow the brand.

The Marketing Communication & Digital team plays a key part in helping to connect with customers in a meaningful way by creating communications and activities that promote our brand, our purpose and products to existing customers and new prospects. The team is responsible for end‑to‑end product marketing planning and delivery, digital channels, integrated campaigns, customer data and performance measurement.

As an inclusive employer and member‑owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected and celebrated for who they are, and we want colleagues to feel this is a place they belong. A place to be you.

Newcastle Building Society Provided Pay Range

This range is provided by Newcastle Building Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Compensation & Benefits

• Corporate bonus scheme (on target 15%, up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35‑hour weekly contract — We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement — 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days each year
• Cycle to work scheme

Recognising there’s no one‑size‑fits‑all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you. You can contact your recruiter for this vacancy at kate.wilkinson@newcastle.co.uk.

Referrals increase your chances of interviewing at Newcastle Building Society by 2x.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Marketing