Head of Member Engagement

£45,000-£53,000 | Bonus | Excellent Company Benefits

Hybrid

1-Year Contract

Leading membership-based associations seeks a proactive and strategic Head of Member Engagement for a 12-month maternity cover to lead and enhance their members' success programme.

This is a senior, client-facing position responsible for maximising member retention, satisfaction, and engagement.

The successful candidate will lead a team of 4, shape engagement strategy, oversee member touchpoints, and ensure that their member companies receive consistent value from their membership.

This role is ideal for a Senior Customer Success Manager, Membership Engagement Lead, or Partnership Manager with a proven track record in team leadership and client-focused relationship management.

Skills & Experience: Head of Member Engagement

1. 5+ years’ experience in customer success, membership engagement, or B2B account management.
2. Experience managing or leading a small team with a focus on coaching and outcomes.
3. Background in event-driven environments or associations is highly desirable.
4. Strategic thinker with strong commercial acumen and the ability to translate insight into action.
5. Excellent interpersonal and written communication skills.
6. Confident, professional, and comfortable engaging with senior stakeholders.
7. Highly organised, detail-oriented, and results-driven.
8. CRM proficiency (e.g., HubSpot or similar) and strong reporting capabilities.

Lipton Media is a dynamic, proactive, and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production, and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career, from undergraduates looking for their first entry point into sales to senior managers and directors seeking their next challenge.