Overview

Join to apply for the Head of Operational Excellence role at 360 Executive Strategies. This is a high-impact role where you will co-lead the target operating model project and oversee strategic improvement projects that shape the future of our operations. You will bring together transformation expertise, stakeholder engagement, and a sharp focus on execution to deliver measurable outcomes.

We are looking for a talented change professional who can drive the outcomes of the target operating model while leading cross-organisation operations and embedding a culture of excellence across the business.

Responsibilities

• Shape and sharpen strategies that make our operating model stronger and deliver real value.
• Be the go-to internal consultant for our target operating model project, leading workstreams, sparking conversations, and helping us plan for what's next.
• Bring your experience, curiosity and creative thinking to the table, blending industry know-how with fresh ideas to shape bold points of view.
• Turn projects into progress. Ensure performance is measured and improved with meaningful KPIs that keep us on track with our biggest priorities.
• Champion a culture of continuous improvement, maintaining energy through clear communications and positive change.
• Inspire and guide a team of continuous improvement leads, pulling everyone in the same direction and delivering results together.
• Build trusted relationships with leaders. Influence decisions, spark ideas, and help set the course for what comes next.
• Collaborate with colleagues across Virgin to deliver strategic improvement projects that make a lasting difference.
• Create simple, smart frameworks and processes that make it easier for people to get things done and get it done brilliantly.
• Facilitate workshops that cut through the noise, align stakeholders and co-create solutions that stick.
• Use insight, analysis and feedback to spot opportunities for improvement and turn them into clear, practical recommendations.
• Support leaders across the business by sharing best practice, building capability, and embedding a mindset of continuous improvement.

What Youll Need

• Demonstrated background in an operations function or fintech, start-up or consulting environment.
• Significant experience optimising processes and steering improvement programmes.
• Mastery of methodologies like Lean, Six Sigma.
• Ability to build partnerships and stakeholder satisfaction.
• Communication skills that inspire action.
• Experience managing high-performing teams.
• Comprehensive training in strategy, process excellence, project management, change management.
• Business Process Modelling certifications an advantage.
• Certified professional coach credentials, especially related to continuous improvement or management development.

The extra details

Role type: Contract (6 months)

Location: London hub (approx. 2 days per week) & your home space

Salary: £110,000 - £130,000 plus bonus - We are transparent about salaries. We will offer a salary that matches your skills, with room to grow. We’re open to considering a day rate for this position.

Working hours: Full time - Flexible working. Let us know what hours empower you to be at your best; we will try to find a perfect match for you and us.

Benefits: Our benefits package includes extensive health care, family support, a pension plan, generous leave, learning budget, and opportunities for volunteering. We also offer a flexible, inclusive culture and support for your whole self.

Closing date: 10 September 2025