Overview

Proud to Serve. Proud to keep justice going.

Grade 6 Head of Operations (Crime)

About Us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

We have two permanent roles available in the South East Region and the South West Region. The region is split jurisdictionally; this vacancy covers the Criminal jurisdictions in the North side of the region. Applicants may be based in any SE/SW region location with up to 3 preferred base locations. Regular travel to courts and London meetings is required; travel expenses are paid in accordance with organisational policies. The post holder will have lead responsibility for the region of Magistrates Courts (South East) or will work across the Crime jurisdiction in the respective region (South West).

Your Role

The Head of Operations will undertake the strategic leadership and performance of the Crime jurisdiction across multiple locations, ensuring a highly effective and consistent service delivery. The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region. As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership judges, stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.

Your Skills And Experience

Head of Operations will have;

• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change

For a full job description, please read supporting document 1 included below before applying.

Ways Of Working

Both roles require full time working hours, though consideration would be given to working a compressed working hours pattern. Standard full time working hours are 37 hours per week. It is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part-time, flexible, and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Interviews will be held at 102 Petty France, St James\'s, London, SW1H 9GL. Travel costs for non-Civil Servants will not be reimbursed. For Current Civil Servants please refer to your organisational policies.

Application Details

If you would like to discuss this role and the responsibilities, please contact:

SE Region; SW Region

Additional Information

The MoJ offers Hybrid Working arrangements with business need; this is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. Nationally advertised roles: successful candidates will be appointed to the nearest viable office to their home postcode and on its respective pay scale. For current MoJ employees, base locations may change accordingly. MoJ terms and conditions are evolving with Civil Service reform. Details will be available if an offer is made.

Flexible working hours: The Ministry of Justice offers a flexible working system in many offices. The standard full-time hours are 37 hours per week. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy.

Benefits

The MoJ offers a range of benefits including:

• Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service; option to buy or sell up to three days leave each year; leave for public holidays and one privilege day; pro-rata for part-time roles.
• Pension: Civil Service pension schemes available.
• Training: extensive training and development opportunities.
• Networks: employee networks for minority groups to express views to senior management.
• Support: Family Friendly policies, flexible benefits, childcare support information, paid parental leave, free annual sight tests for computer users.

Other Information

Working for the Civil Service: The Civil Service Code; merit-based recruitment; contact details for concerns. Diversity & Inclusion and veteran initiatives are in place. Redeployment Interview Scheme applies. Nationality rules apply as listed. A reserve list may be held for up to 12 months. For assistance, contact MoJ or HMPPS recruitment lines with the reference 10470. Job Description attachments and further guidance are provided in the application materials.