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Join to apply for the Head of Operations (Trade Lifecycle) role at Checkatrade

Head of Operations – Trade Lifecycle

Location: Hybrid (4 days per week split across our London HQ and Portsmouth office)

Head of Operations – Trade Lifecycle

Location: Hybrid (4 days per week split across our London HQ and Portsmouth office)

Ready to shape the engine room of a high-growth platform?

We’re looking for a strategic operator; someone who can stabilise and lead critical trade lifecycle functions today, while continuously evolving how we operate for scale and margin tomorrow. This isn’t a role for passengers - it’s for someone who thrives in complexity, drives results, and wants to leave a legacy.

You’ll lead and scale the full post-sale trade lifecycle at Checkatrade. That means owning performance across Credit Operations, Retention, and adjacent revenue-critical workflows with a mandate to improve what works, redesign what doesn’t, and evolve the operating model as we grow.

What You’ll Do

• Own the end-to-end transformation of post-sale trade ops; fix what’s not working, scale what is, and design what’s next.
• Own performance across Credit Control, Retention, and other post-sale trade workflows. You’ll drive revenue recovery, reduce churn, and keep payments on track with relentless focus on performance and impact.
• Redesign key processes: saves, collections, renewals, recovery, for speed, accuracy, and automation. You’ll partner with Product, Data, and Ops to get it done.
• Build and lead a high-performing team. Directly manage our UK leads. Indirectly lead 20–30+ offshore FTEs across our BPO partners.
• Own the numbers. You’ll run daily, weekly, and strategic reporting using Sheets, SQL, and Looker - no waiting on analysts here.
• Continuously assess and evolve our post-sale operating model: identifying gaps, unlocking efficiencies, and standing up new capabilities where needed to support scale, margin, and revenue protection.
• Embed a culture of ownership and high performance. Scorecards, QA, progression paths,all driven by you.
• Be a go-to for lifecycle ops. You’ll represent this function in forums across Commercial, Sales, Product, and Exec.
  
  

• 7–10 years in operational leadership across CX, RevOps, lifecycle or collections. You’ve managed UK and offshore teams, including BPOs.
• A track record of transformation. You’ve scaled or turned around teams, processes, or full functions.
• Data confidence. You’re fluent in SQL, Sheets, and Looker and use them to drive performance, not just measure it.
• Commercial edge. You’ve worked with revenue levers like churn, recovery, or payment compliance and you’ve moved the dial.
• Systems thinking. You get scalable design, love automation, and ask: “Can this run without us?”
• People-first leadership. You’re hands-on, build trust fast, and know how to bring clarity in chaos.
• Grit and pace. You’re comfortable in the messy middle where decisions are fast, problems are complex, and the path isn’t always clear.
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Marketplace Platforms

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