Our client is looking for a Head of Operations who’s ready to step up and make an impact. This isn’t about ticking boxes – it’s about rolling up your sleeves, adding to a great culture, and making a regional business thrive.

You’ll be reporting into the Founder, with a strong brand and a profile product to back you up. Your focus? Pulling communities together, understanding how a strong brand performs regionally, and ensuring every site is firing on all cylinders.

Responsibilities:

• Owning the customer journey – making every visit memorable
• Leading staff training and development – building high-performing teams
• Controlling COGS and GP margins – keeping the numbers healthy
• Driving operational and financial performance across the region
• Putting people first – employee engagement, operational development, and customer satisfaction
• Keeping a close eye on the competition and thinking creatively
• Coaching teams to deliver results through strong leadership
• Representing the business in-store – being the face of the brand

Requirements:

• Experienced in multi-site operations with budgets circa £16m
• Currently thriving in a similar role
• Proven success in developing people and teams
• Innovative, creative, and energetic – full of ideas and drive
• Passionate about hospitality and fanatical about the brand
• Want to add value to a more independent business and have real exposure to strategy

This is a role for someone who wants to make a real difference, lead with energy, and help a brand grow responsibly and successfully.

Job Details:

• Job Title: Head of Operations
• Location: Nationwide (ideally M25 corridor)
• Salary: Up to £75,000 + car + bonus
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management
• Industries: Hospitality and Restaurants